IT Manager Support Coordinator

Description

#### **Humanizing Technology.** We are a large company with the soul of a startup. We organize ourselves into expert knowledge units that collaborate with each other. Therefore, we are looking for **curious individuals**, who are **motivated by challenges and eager to grow both personally and professionally**, and who wish to join our team to have a **positive impact** on the world through technology. **ARE YOU UP FOR THE CHALLENGE?** ------------------------ As an **IT Manager Support Coordinator**, you will join our specialized team delivering **professional Service Desk services**, where we assume responsibility for ISO 20000-certified multi-client support and operate using industry-standard methodologies such as ITIL. Our user support center has implemented a talent management approach focused on enhancing team well-being and performance. **WHAT WILL YOU DO ON A DAILY BASIS?** ------------------------------- * Coordinate services within your area of responsibility. * Liaise and coordinate with GESIN, GSOL, and GES teams. * Monitor projects and initiatives impacting the service. * Coordinate changes among GESIN, CPD, and various application modules. **WHAT DO WE EXPECT FROM YOU?** ------------------------- Technical knowledge: * Remedy. * Jira CTTI. * Cybersecurity Portal. * GDI Workflow. * Corporate service management and tracking tools. Functional knowledge: * Review and validate changes managed via ATOM, including scheduling coordination and follow-up. * Review and approve application permission requests. * Provision and manage SAP roles via GDI Workflow. * Coordinate and conduct periodic follow-ups with responsible parties across various applications to identify support needs. * Participate in follow-up sessions with operations teams. * Lead periodic meetings with technology vendors to monitor database platforms and Big Data environments. • Management of digital certificate requests for applications.• Review and validate changes managed via ATOM, including scheduling coordination and follow-up. * Review and approve application permission requests. * Provision and manage SAP roles via GDI Workflow. * Coordinate and conduct periodic follow-ups with responsible parties across various applications to identify support needs. * Participate in follow-up sessions with operations teams. * Lead periodic meetings with technology vendors to monitor database platforms and Big Data environments. * Management of digital certificate requests for applications. Higher vocational training in Computer Systems Administration or equivalent higher education. ITIL V4 Foundation or higher certification Languages: * English required at minimum B2 level * Catalan required at minimum B2 level #### **WHAT WILL YOU FIND AT SEIDOR?** * **A diverse team**. We respect differences that make us more human. * **Camaraderie**. We work as a team and learn from one another. * **Flexibility and work-life balance**. Remote work is in our DNA. We promote flexible working hours and offer a reduced workweek on Fridays and during July and August. * **Continuous learning**. Training in languages, technical skills, certifications, etc. * **Personalized career development**, empowering you to decide how far you want to go. * **Autonomy**, and the opportunity to propose and drive new initiatives. * **Flexible compensation program**: childcare vouchers, meal vouchers, transportation vouchers, and private health insurance. * **Exclusive discounts and special conditions** on technology, leisure, travel, etc. * You can participate in **social and environmental initiatives**. * If you have international aspirations, **we operate in 45 countries**. **Join our team and help us humanize the world through technology!**