At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position At Roche Diagnostics, we are committed not only to advancing diagnostic solutions that can help healthcare professionals make critical decisions about their patients' health, but also to improving the way these essential tools are integrated into healthcare systems worldwide, at a lower cost, while still achieving the best possible outcomes. In more than 100 countries, we offer the industry’s most comprehensive portfolio of in vitro diagnostic tests, combined with clinical decision support, consulting, digital diagnostics, disease management, laboratory automation, and software solutions to provide integrated solutions to laboratories, clinicians, and healthcare systems. The **Field Service Engineer** provides scientific/technical service to systems and solutions installed at customer sites, ensuring maximum efficiency and effectiveness in each assigned activity: installations, preventive, corrective, and evolutionary maintenance, and modifications. Ensures that the service provided generates competitive advantage, becoming the key differentiator in Roche’s value proposition and achieving optimal levels of customer satisfaction. **Responsibilities**: * Achieve and maintain excellent operational performance across all assigned solutions (including instruments, reagents, and software) by properly executing procedures for preventive, corrective, and evolutionary maintenance, installations, and modifications, while training users on proper handling and usage. * Establish and maintain an excellent level of communication, follow-up, and proactive collaboration with the customer, informing them of reagent and quality control updates and implementing new protocols. * Report all activities in the CRM system, whether performed remotely or on-site, ensuring accurate documentation of the technical characteristics of customer installations and updating them as required, according to the organization's defined quality reporting standards. * Work closely with the Sales team to address customer needs and support the sale of solutions and service offerings. **Required Competencies**: * Leadership and communication * Teamwork * In-depth knowledge of Roche’s product and/or service portfolio * Stakeholder management and organizational awareness * Customer orientation. Residence in Canary Islands Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life\-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. **Roche is an Equal Opportunity Employer.**