Customer Facing Specialist

Description

**Customer Facing Specialist** Barcelona \- Viladecans Full-time \| Start in September \| Hybrid work You will join the team as the key liaison between the company, our customers, and logistics providers within the food and fast-moving consumer goods (FMCG) sector, ensuring an efficient and high-quality service experience. **What will you do in this role?** As a Customer Facing Specialist, you will be responsible for delivering comprehensive customer-facing support—addressing inquiries, managing orders, and coordinating logistics operations—to drive customer loyalty and continuous service improvement. Your main responsibilities will include: * Order and Operational Management in SAP: You will register, process, and continuously track customer orders through the SAP system. * Customer Service and Support: You will handle and resolve inquiries and issues across multiple channels (phone, email, Teams), ensuring agile and empathetic responses. * Operational and Logistics Coordination: You will interact with internal stakeholders and logistics providers to coordinate deliveries and resolve supply chain issues. * Analysis and Identification of Improvements: You will monitor customer service KPIs, analyze data, and identify opportunities to optimize customer support processes. **What are we looking for?** **Experience:** * Minimum 5 years of experience in customer service, sales support, or customer-facing roles. * Prior experience in the FMCG sector. **Knowledge and Skills:** * Proficient use of management tools, especially SAP and Power BI (PBI). * Advanced Excel skills and strong data analysis capabilities. * Understanding of key customer service KPIs. * Excellent clear and empathetic communication skills, problem-solving orientation, organizational ability, and time management. **What do we offer?** * The opportunity to collaborate with a leading multinational in the FMCG sector, managing operations for market-leading brands. * A 1-year contract in a dynamic, multicultural, and collaborative environment. * A hybrid work model combining remote work with in-office experience. * Real impact: A highly visible role where your decisions and analyses will directly optimize service delivery to major clients. * The chance to enhance your professional profile by managing complex operations in a high-performance, continuously learning environment. Ready to advance your career in the FMCG sector? We’d love to meet you!