Technical Support

Description

Job Summary: This position involves the global management of projects related to the installation, support, and maintenance of integrated software for Oral Anticoagulant Treatment and other POC products. Key Highlights: 1. Global project management for healthcare software solutions. 2. Opportunity to train and support end-users. 3. Work with integration of health information systems. At Roche, you can be yourself and will be valued for your unique qualities. Our culture fosters personal expression, open dialogue, and genuine connections. Here, you are appreciated, accepted, and respected for who you are. This creates an environment where you can grow both personally and professionally. Together, we aim to prevent, stop, and cure diseases and ensure that everyone has access to healthcare—today and in the future. Join Roche, where every voice matters. The Position Global management of projects related to the installation, support, and maintenance of integrated software for Oral Anticoagulant Treatment (and other POC products). The computerized device enables decentralized comprehensive management of patients undergoing oral anticoagulant treatment, thanks to an agile and flexible web application (and other POC products such as CGM and NaPOC Operations). It also facilitates integration of information with other systems within the Healthcare Area through the use of communication standards. **Responsibilities:** * Management of installations and updates. * Training of end-users. * Customer support for incidents, inquiries, new projects, etc. * Document management for projects and installations. * Management of instrument connections. * Support for the sales network. **Required Profile:** * Technical or higher degree in Computer Systems Engineering or Telecommunications Engineering. * Intermediate level of English. * Basic technical knowledge of databases (DBMS). * Knowledge of Windows and Linux operating systems. * Good communication skills. * Willingness to travel (occasionally). **Desired Profile:** * Technical database knowledge (SQL, MySQL, Oracle). * Knowledge of HL7 messaging and Mirth integration engine. * Familiarity with ticketing tools. Who We Are A healthier future drives our innovation. More than 100,000 employees worldwide work together to achieve scientific advances and ensure that everyone has access to healthcare—today and for future generations. Through our commitment, over 26 million people are treated with our medicines and more than 30 billion tests are performed using our diagnostics products. We encourage each other to explore new possibilities, foster creativity, and set ambitious goals to deliver life-changing healthcare solutions. Together, we can shape a healthier future. Roche is an equal opportunity employer.