**Company Description** Septeo is a leading European software provider with international presence, recognized as one of the top five vertical software vendors in France. Currently undergoing rapid growth and continuous transformation, the group has established itself as an industry benchmark in the software sector, driven by strong, bold, and committed teams. At Septeo, artificial intelligence lies at the heart of our evolution. We view it as an engine for sustainable performance, collaboration, and innovation—responsibly integrated into daily practices and democratized across all our business areas. Our ambition is clear: "to create intelligent software for Europe." Our culture is grounded in strong values: being, doing, and transforming together. It is not a static culture; it is lived daily through our actions and decisions, achieving a balance among performance, responsibility, and enjoyment. This ambition is reflected in our daily work: designing software that supports life’s essential moments, serving millions of citizens. Playing a role in these key moments entails great responsibility—a responsibility we embrace with pride, and one that could soon be yours as well. Joining Septeo means becoming part of an international collective project, driving the group’s transformation within a rapidly evolving environment, and turning AI into a tangible engine for value creation—both today and in the future. **Job Description** **What will be your mission?** *We are looking for a curious, solution-oriented, and proactive individual who enjoys investigating incidents, continuously learning, and supporting customers until the best possible solution is found. Someone who works autonomously, responsibly, and with a positive attitude.* **What will you do on a day-to-day basis?** * **Resolve incidents and inquiries** via ticketing systems, phone, and email—with clear, customer-focused responses. * **Provide functional support for the PMS**—including reservations, check\-in/check\-out, rates, availability, and associated tools. * **Track tickets** to resolution, keeping customers informed and documenting every intervention. * **Escalate incidents** to technical teams when required, ensuring proper traceability. * **Create and update documentation**—manuals, FAQs, and procedures—identifying opportunities for improvement. * **Perform basic system technical maintenance tasks** and functional verifications. * **Participate in rotating shifts**, including weekends and public holidays, to ensure uninterrupted service coverage. **Requirements** **What we seek in you** * Experience in technical support or customer service within SaaS or enterprise software environments. * Knowledge of the hospitality sector: reservations, check\-in/check\-out, rates, billing, channel managers, and PMS operations. * Ability to conduct in-depth incident investigations, identify root causes, and propose effective solutions. * An organized and autonomous individual capable of managing priorities effectively. * Curiosity about how systems work and motivation to acquire new technical and functional knowledge. * Familiarity with ticketing tools and cloud environments. * Vocational training, university studies, or experience in Tourism, Hotel Management, Customer Service, or related fields. Interest in technology, IT, and continuous learning of new tools and systems is highly valued. * Strong written and verbal communication skills, active listening, and customer orientation. * Fluent Spanish and intermediate-to-advanced English—especially written. French is considered a plus. * Availability for rotating shifts and weekends. * **Especially valued** * Prior experience with PMS systems—particularly Ulyses Cloud—or other hospitality software solutions. * A positive attitude, team-oriented mindset, and strong ability to build trust-based relationships with customers and colleagues. * Additional training in cloud systems, SaaS, or hotel management. * Experience creating support documentation: manuals, FAQs, and procedures. **What we offer** * **Permanent contract** and stable projects within a growing technology company. * **Full-time position**, either on-site or hybrid, depending on departmental organization. * **Rotating shifts:** + 4:00 PM – 12:00 AM + 12:00 AM – 8:00 AM * **Specialized training** on the Ulyses Cloud PMS and our support procedures. * **A real career path**—progression to Senior Technical Support Specialist or PMS Functional Specialist, along with internal mobility opportunities across Septeo. * **A collaborative, customer-centric environment**, with dedicated onboarding and support from day one. **Additional Information** * Join Septeo’s AI-First journey and discover new ways of working powered by artificial intelligence. * Grow and develop through a personalized training pathway and internal mobility opportunities. * Enjoy a human-centered experience—exchange ideas and share experiences at thematic events such as afterwork gatherings, sports activities, CSR initiatives, seminars, and much more. * Become part of a team that cares for others and commits to equal opportunity, diversity, and inclusion.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
