Systems Technician - IT Support

Description

Job Summary: We are seeking a Systems Technician focused on end-user support and daily operation of IT infrastructure for our refrigeration, air conditioning, and ventilation distribution company in Barcelona. Key Highlights: 1. First-level support and basic administration of systems and networks. 2. Continuous training and professional development in a collaborative environment. 3. Opportunity to innovate with new tools such as AI and ChatBots. **Description:** ---------------- We are the leading distributor in **refrigeration, air conditioning, and ventilation.** At our Barcelona facility, we are reinforcing our Systems Department by hiring a Systems Technician oriented toward end-user support and daily operation of our IT infrastructure. As a Systems Technician, your responsibilities will include: * Handling and resolving first-level IT incidents via phone, e\-mail, and ticketing tools. * Supporting users in using corporate tools (Windows, Office 365, email, etc.). * Installation, configuration, and maintenance of workstations (PCs, laptops), printers, peripherals, and mobile devices (smartphones, tablets). * Administration and support in Azure (users, groups, basic permissions, simple policies). * Network and communications support (basic LAN/WiFi network configuration and VPN connections). * Escalating incidents to higher tiers when necessary and tracking them to resolution. * Documenting recurring procedures and solutions in internal tools. * Implementing new tools to improve departmental efficiency (AI, ChatBots, MDM). * Deploying and administering new environments. **What We Offer** * A stable project and contract with a leading company in the refrigeration sector. * Competitive compensation. * Initial training (PRL) and onboarding support from day one; ongoing technical training. * Real development opportunities. * Social benefits contributing to your well-being, including a favorable work schedule, health insurance, life insurance, and accident insurance. * A collaborative, respectful, and customer-service-oriented professional environment. **What We Value:** * Commitment and long-term relationships. * Equality and Respect: diversity, fair treatment, and regulatory compliance. * Excellence and Professionalism: technical curiosity and continuous improvement. * Ability to self-manage workload. * Initiative to propose improvements and willingness to acquire new knowledge. **Requirements:** --------------- * Prior experience in technical support / helpdesk at first level (or demonstrable internships in a similar environment). * Advanced knowledge of the Microsoft ecosystem (Windows and Office 365 / Microsoft 365\). * Knowledge of Azure administration (user, group, and permission creation and management). * Knowledge of installation and configuration of basic networks (LAN/WiFi), printers, peripherals, and mobile devices. * Communication skills, user orientation, and ability to prioritize incidents. * Organized, proactive individual eager to learn within a growing business environment. * Basic knowledge of Citrix, cybersecurity, monitoring tools, and backup solutions is desirable. * Vocational training (FP Superior) in Network Information Systems Administration (ASIR) or equivalent. * University degree in Computer Engineering, Telecommunications, or related fields (valuable but not mandatory). * Technical certifications in Microsoft 365 / Azure (AZ\-900, AZ\-104, MS\-900\), Cisco CCNA, Linux (LPIC/RHCSA), or VMware (highly desirable). * Complementary knowledge in cybersecurity, virtualization, networking, and IT service management