T- CUSTOMER ADVISOR PONTEVEDRA

Description

**CUSTOMER ADVISOR** **Location: PONTEVEDRA** **Schedule:** Monday to Thursday, 4:00 PM to 7:00 PM, and two Fridays per month, 4:00 PM to 7:00 PM. **Job Description:** * Address customer needs and generate sales opportunities (direct sales, retention, reactivation, etc.) through direct contact with branch customers and by using loyalty tools (Te Cuidamos). * Provide administrative support to the Branch Manager and Commercial Technicians to increase branch efficiency. * Carry out telephone sales activities aimed at reactivating former customers or cancelled policies. * Attend potential customers visiting the branch seeking information, in order to identify possible insurance needs. * Process incidents affecting the insurance policies of portfolio customers, improve customer loyalty levels, and generate new opportunities. * Commercial tasks derived from the SGC (Customer Service Management System). * Comply with MAPFRE Group’s institutional and organizational principles. **Requirements** * **Required Knowledge** + Teamwork + Direct sales + Customer retention + Insurance + Customer orientation + Commercial skills + Sales * **Desirable Qualifications** Results orientation Commitment and initiative Customer orientation. Problem-solving skills. *"All selection processes conducted by MAPFRE are carried out under the principle of EQUAL OPPORTUNITY and NON-DISCRIMINATION, with candidates’ COMPETENCIES and PERSONAL AND PROFESSIONAL MERIT serving as the sole criteria for final selection. We foster inclusive work environments that value diversity and prohibit discrimination on grounds of gender, race, ideology, religion, sexual orientation, age, nationality, disability, or any other personal, physical, or social condition."* *By applying to this job offer, you acknowledge and consent to MAPFRE’s processing of the personal data you have voluntarily provided via this platform. If you provide personal data of third parties other than yourself, you guarantee that you have obtained their prior consent for the disclosure of such data and have duly informed them. As the data controller, MAPFRE will process your data solely for the purpose of managing your participation in selection processes, which may include profiling and automated decision-making based on such processing.* *To manage your participation in various selection processes across MAPFRE Group companies, subsidiaries, affiliates, and Fundación MAPFRE, your data may be shared with these entities and subject to international transfers.* *You may obtain additional information regarding data protection at MAPFRE at https://www.mapfre.com/corporativo\-es/clausulas/RRHHseleccion.pdf, where we indicate how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability.* *To explore more job opportunities, we invite you to visit WORK AT MAPFRE and register on our employment portal.*