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You will conceptualize, shoot, and edit pieces for courses, campaigns, and social media, actively participating in the visual development of our educational and promotional messages.\n\nAdditionally, you will enhance your work by integrating AI tools such as Runway, Pika Labs, MiniMax, or Kling, elevating the quality and efficiency of our productions.\n\n**Role Mission**\n==================\n\nDevelop high-quality audiovisual content that engages our audience and promotes education in artificial intelligence, blockchain, and other emerging technologies.\n\n**Main Responsibilities**\n====================================\n\n* **Design and execute audiovisual projects from start to finish**, from conceptualization through post-production, with strong technical and creative foundations.\n* **Propose creative ideas** that enhance the visual storytelling of our educational content, internal campaigns, and social media pieces, aligning with Learning Heroes' objectives.\n* **Conduct indoor and outdoor shoots**, operating cameras with confidence and aesthetic judgment in both controlled and dynamic environments.\n* **Edit high-quality audiovisual content** for various formats and platforms, including reels, courses, internal material, and advertising.\n* **Participate in filming planning**, contributing narrative, technical, and production insights to maximize visual storytelling impact.\n* **Integrate artificial intelligence tools and techniques** into production and editing workflows to improve content efficiency and quality, using platforms such as Runway, Pika Labs, MiniMax, and Kling.\n* **Collaborate closely with marketing, education, and content teams**, ensuring audiovisual pieces meet the brand's pedagogical and communication goals.\n* **Stay up to date on audiovisual trends and AI tools**, proactively incorporating new techniques and visual languages.\n* **Organize and efficiently manage video files and projects**, ensuring traceability and workflow organization.\n\nRequirements\n\n**Requirements**\n==============\n\n* **Residence in Andorra**\n* Proficiency in Premiere Pro and DaVinci Resolve.\n* Excellent camera handling and visual composition skills.\n* Experience creating content for social media, ads, and internal materials.\n* Knowledge of storyboards, filming planning, and visual narrative.\n* Ability to work independently, proactively, and with initiative.\n* Strong portfolio demonstrating experience in shooting and editing.\n* Adaptability and ability to meet deadlines.\n\n**Why join Learning Heroes?**\n======================================\n\nWe are leaders in online education for disruptive technologies, impacting thousands of lives across Spain and LATAM. Our innovative \"From Zero to Hero\" approach creates dynamic learning experiences, transforming our students into future leaders regardless of their starting point.\n\n* **Inclusive culture:** We value every employee as a unique HERO and encourage creativity and idea exchange.\n* **Professional development:** We offer personalized growth plans and free training in our AI, Trading, and Crypto programs.\n* **Work flexibility:** Hybrid work model with options adapted to your life.\n* **Teambuilding activities:** Strengthen relationships and enjoy events designed to connect with the team.\n* **Relocation support:** We assist with permit processing and housing search if you decide to move to Andorra.\n\n**Role Conditions**\n=======================\n\n* **Start date:** ASAP.\n* **Location:** Andorra la Vella.\n* **Work model:** Hybrid with remote work flexibility.\n* **Contract type:** Employment contract if residing or willing to reside in Andorra.\n* **Working hours:** 40 hours per week.\n* **Flexible schedule.**\n\n**We're looking for you!**\n=========================\n\nIf you're excited about education, cryptocurrencies, and technology, this is your place! 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This role is essential to ensuring product services and customer\\-deployed gateways are secure, scalable, and always\\-on.\n\n\nYou’ll own our **infrastructure\\-as\\-code**, CI/CD pipelines, system observability, and secure deployment practices across **public\\-hosted** and **customer\\-deployed** environments.\n\n\nAs a key member of the **founding team**, you’ll shape our **technical strategy**, **engineering practices**, and **system resilience**. 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GCP or Azure a plus)\n* Experience deploying and managing **high\\-availability**, **distributed**, and **multi\\-tenant** systems\n* Familiarity with **CI/CD best practices**, Git\\-based workflows, and build/release automation\n* Solid understanding of **networking fundamentals** (TCP/IP, VPNs, routing, firewalls, DNS, TLS, etc)\n* Experience with **Infrastructure as Code** (Terraform, CloudFormation, Ansible, etc.)\n* Understanding of the full software lifecycle: standards, version control, testing, release, and operations\n* Proficiency in at least one scripting or programming language (**Python**, **Bash**, or **Go**)\n* Exposure to **AI Ops** tools and techniques (log correlation, anomaly detection, predictive scaling)\n\n**Bonus points for:**\n\n* Experience with OpenVPN or other network tunneling/security tools\n* Familiarity with **Cloudflare** (i.e. DNS, WAF, Zero Trust configuration)\n* Exposure to **DevSecOps practices**, including secrets management, policy\\-as\\-code, and vulnerability scanning\n* Experience deploying or managing **SQL and NoSQL** systems (e.g., PostgreSQL, Redis, DynamoDB)\n* Familiarity with observability tooling: **Prometheus**, **Grafana**, **ELK**, **CloudWatch**, **Datadog**, or **OpenTelemetry**\n* Experience with **security event logging**, **anomaly detection**, or **compliance logging**\n* Experience with platforms like **Datadog APM**, **New Relic**, **Splunk**, or custom ML\\-based monitoring\n* Experience mentoring or leading junior engineers or cross\\-functional infrastructure efforts\n* Knowledge of enterprise deployment models, network segmentation, and policy\\-based access control\n* Experience in cybersecurity and/or startups","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758744079000","seoName":"senior-devops-engineer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/en/city-sant-llorenc-de-morunys/cate-engineering-software/senior-devops-engineer-6383924217958512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d24a7a03-32d2-4f94-a114-acbc25ae61c4","sid":"fde2c324-0034-4516-9784-899a78923927"},"attrParams":{"summary":null,"highLight":["Design scalable cloud infrastructure","Operate Linux-based environments","Build CI/CD pipelines"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null}]},"addDate":1758744079527,"categoryName":"Engineering - Software","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4241,4250","location":"Carrer del Magraner, 5, 08241 Manresa, Barcelona, Spain","infoId":"6383922815680312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Care Technician (Temporary) REVO - M/H/NB","content":"Let’s Shape the Future Together!\n\n\n**About Us**\n--------------------\n\nCegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and business sectors. In today's ever-changing world, Cegid and its **5,000 employees** make it possible by helping our 750,000 customers unlock their potential through innovative and purpose-driven business solutions.\n\n**Make more possible** is our mission. It reflects who we are, how, and why we do things the way we do for our customers. Because of this, we can say that we work every day to shape the future—our customers’, ours, and that of their industries. 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It is your curiosity, teamwork spirit, and commitment that will make the difference.*\n\n**Skills**\n---------------\n\nMicrosoft Office\nCustomer orientation\nCX\n**Our Commitment**\n--------------------\n\nAt Cegid, the **diversity of our talents** is an asset we value, recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can thrive and express their individuality. 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Engineering - Software in Sant Llorenc de Morunys
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Engineering - Software
Sant Llorenc de Morunys
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Location:Sant Llorenc de Morunys
Category:Engineering - Software
Factory Director (Plastic Injection)64523344603010120
Indeed
Factory Director (Plastic Injection)
DESCRIPTION At Rieka Talent, we are seeking a Factory Director with proven experience in the overall management of industrial plants, preferably in the plastic injection sector, to join the management team of one of our clients. The selected candidate will be responsible for leading and coordinating all factory operations, ensuring production efficiency, product quality, compliance with ISO and environmental standards, as well as team motivation and performance. Responsibilities will include implementing technical and organizational improvements, managing supply, inventory, and shipments, and overseeing preventive and corrective maintenance. REQUIREMENTS Minimum requirements Minimum requirements: Minimum of 5 years' proven experience as Plant Manager/Factory Director in a plastic injection company. Experience managing teams in production environments. Experience in Lean Manufacturing and 6S methodology. Higher education in Engineering. Knowledge of good environmental practices. Occupational Health and Safety training related to the position. Fluency in Spanish, Catalan, English, and French. Advanced user of ERP systems and MS Office. Desired requirements Responsible, proactive individual with strong organizational and planning abilities. Problem-solver, analytical, and capable of handling major challenges. Leadership and teamwork skills. Ability to drive organizational change and motivate teams. Additional training in materials and/or industrial organization.
Muralla de Sant Domènec, 2, 08241 Manresa, Barcelona, Spain
Negotiable Salary
Customer Support Technician (Temporary) - M/F/NB64362506433667121
Indeed
Customer Support Technician (Temporary) - M/F/NB
Let’s Shape the Future Together! **About Us** -------------------- Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and enterprise sectors. In today’s fast-changing world, Cegid and its **5,000 employees** make it possible by helping 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how, and why we do things the way we do for our customers. Because of this, we can say that every day we work to shape the future—for them, for us, and for our customers’ industries. A future we’ve been defining for years alongside our employees, inventing solutions that transform the way people work, enabling sustainable performance. **What Are Your Main Responsibilities as a Customer Support Technician?** As part of a team of 5 technicians, you will be responsible for providing technical support to our customers, delivering a smooth and efficient experience in using the Cegid Revo solution. As a Customer Support Technician, your responsibilities will include: * Managing the **ticketing tool and the** ***ticketing dispatch*** **tool** to streamline incident triage and resolution * **Providing support to distributors** via phone, email, and chat * Creating and updating articles for the **support website** and technical documentation * Conducting **onboarding for distributors** and optimizing the integration of new distributors (*Channel Onboarding*) * Delivering **training sessions** for both distributors and internal teams * **Performing detailed testing** to ensure software quality, documenting results, and reporting incidents * Collaborating with the development team to **resolve bugs** and participating in resolving **Level 3 incidents** through weekly on-call shifts **About You** -------------------- * Degree in Business Administration, Engineering, Technology, Service Management, or related field * Proven experience in user support * Experience with support and ticketing management tools * Knowledge of IT service management / networks and best practices in support and industry standards * Proficiency in Microsoft Office and productivity tools *Beyond technical skills, we seek talented professionals who want to demonstrate and explore their potential by growing with us. It is your curiosity, teamwork spirit, and commitment that will make the difference.* **Skills** --------------- Microsoft Office Ticketing Customer orientation **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is an asset we value, recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can thrive and express their individuality. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion** of people with disabilities, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director
Carrer del Magraner, 5, 08241 Manresa, Barcelona, Spain
Negotiable Salary
IT COORDINATOR64329558029570122
Indeed
IT COORDINATOR
**Contract:** Full-time, permanent, with a 6-month probation period **Reports to:** Company CIO **MAIN RESPONSIBILITIES:** * Functional and technical analysis of corporate application requirements and incidents (AWS, Web, etc.) * Managing technological demand from different departments * Coordination and performance monitoring of IT suppliers * Comprehensive management of corporate IT projects, reporting directly to the CIO **PROFESSIONAL EXPERIENCE REQUIRED:** * Minimum 7 years as an AWS project leader or head of web solutions department * Minimum 5 years managing components such as: * FrontEnd: TypeScript, VueJS, Nuxt, Jest * Lambda Functions: TypeScript, Serverless Framework * Experience as an IT Solutions Architect or Technical/Functional Leader in at least 6 web projects **TECHNICAL SKILLS REQUIRED:** * ITIL * AWS application architecture * Project management methodologies (PMBOK or others) * Development methodologies (SCRUM, Agile) * Advanced knowledge of database management * Proficiency in Microsoft Project * Intermediate knowledge of Jira **DESIRABLE KNOWLEDGE:** * Blockchain, IoT, AI, Big Data, Analytics * SAP BO, SAP R3 or SAP S/4 Hana **PERSONAL QUALITIES REQUIRED:** * Organization and discipline * Autonomy and responsibility * Professional communication skills (oral and written) * Adaptability to change * Proactivity in daily business, administrative and HR management **ESPECIALLY VALUED:** * Interest in multicultural environments * Affinity with fashion or luxury sector * Startup mindset **EDUCATION AND LANGUAGES:** * Degree in Systems Engineering (or equivalent) * Required languages: fluent Spanish and English **WHAT WE OFFER:** * Competitive salary * Paid medical leave * Eligibility for bonus program after 1 year of validated experience * Dynamic, multicultural and growth-oriented environment * Hybrid work mode (on-site/remote) * Excellent working conditions, stability, and real opportunities for professional development within a solid, human, and expanding project **How to apply:** Send your application to: **gamma@gammamanagement.ad** and take the next step in your professional career. Job type: Full-time, Permanent contract Application questions: * Sector : IT Manager Language: * English \- Expert, Spanish \- Expert (Mandatory)
Carrer Mestre Xavier Plana, 10, AD500 Andorra la Vella, Andorra
Negotiable Salary
Junior DevOps REVO - M/H/NB64145146451459123
Indeed
Junior DevOps REVO - M/H/NB
Let’s Shape your Potential! **About us** -------------------- Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and corporate sectors. In today's rapidly changing world, Cegid and its **5,000 employees** make it possible by helping 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do for our customers. Because of this, we can say that every day we work to shape the future of our customers, our own future, and that of their industries—a future we’ve been defining for years alongside our employees, inventing solutions that transform the way people work for sustainable performance. Since September 2023, **Cegid Revo** has become part of Cegid, a software solution suite for point-of-sale systems in hospitality and retail. **Your main objectives as a DevOps?** You will be responsible for managing and optimizing Cloud infrastructure through CI/CD automation, monitoring, and DevOps support to ensure high availability and scalability. As a DevOps engineer, you will: * **Automate deployment and operational processes** using CI/CD pipelines. * Manage and maintain **infrastructure on Google Cloud Platform** (GCP), ensuring stability and availability. * Monitor systems and services to **prevent and resolve incidents** affecting production. * **Implement and maintain** tools and technologies such as Kubernetes, Terraform, TeamCity, AzureDevOps, and CloudSQL. * Document procedures and keep the **infrastructure architecture and configuration updated.** * Provide technical support and guidance to development teams on DevOps practices and environment deployment. * Participate in on-call rotations for **emergency response** and resolution of critical incidents. * Manage **backups, auto-scaling, and security** of cloud environments. **About you** -------------------- * University degree / Vocational training. * Experience managing infrastructure on Google Cloud Platform (GCP). * Familiarity with DevOps/CloudOps practices and technical documentation. * Proficiency in Terraform and CI/CD automation (TeamCity, AzureDevOps). * Knowledge of CloudSQL databases and system monitoring. * Skills in backup management, auto-scaling, security, and incident resolution. * Fluent/native Spanish speaker, proficient English (FCE/B2 or higher). Catalan will be valued. *Beyond technical skills, we seek talented professionals eager to demonstrate and explore their potential, opening new possibilities with us. It is your curiosity, team spirit, and commitment that will make the difference.* **Skills** --------------- Proactivity Autonomy Attention to detail **Our commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can thrive and express their individuality. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion** of persons with disabilities, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director
Carrer del Magraner, 5, 08241 Manresa, Barcelona, Spain
Negotiable Salary
Filmmaker (Andorra)64145138989314124
Indeed
Filmmaker (Andorra)
Description **Join the team** =================== Are you passionate about creating impactful visual stories? Are you skilled in camera operation and editing, and motivated to integrate artificial intelligence into your creative processes? At Learning Heroes, we are looking for a skilled and versatile Filmmaker with strong technical expertise and narrative sensitivity to join our dynamic and innovative team. In this role, you will be a key contributor in creating audiovisual content that transforms the way people learn. You will conceptualize, shoot, and edit pieces for courses, campaigns, and social media, actively participating in the visual development of our educational and promotional messages. Additionally, you will enhance your work by integrating AI tools such as Runway, Pika Labs, MiniMax, or Kling, elevating the quality and efficiency of our productions. **Role Mission** ================== Develop high-quality audiovisual content that engages our audience and promotes education in artificial intelligence, blockchain, and other emerging technologies. **Main Responsibilities** ==================================== * **Design and execute audiovisual projects from start to finish**, from conceptualization through post-production, with strong technical and creative foundations. * **Propose creative ideas** that enhance the visual storytelling of our educational content, internal campaigns, and social media pieces, aligning with Learning Heroes' objectives. * **Conduct indoor and outdoor shoots**, operating cameras with confidence and aesthetic judgment in both controlled and dynamic environments. * **Edit high-quality audiovisual content** for various formats and platforms, including reels, courses, internal material, and advertising. * **Participate in filming planning**, contributing narrative, technical, and production insights to maximize visual storytelling impact. * **Integrate artificial intelligence tools and techniques** into production and editing workflows to improve content efficiency and quality, using platforms such as Runway, Pika Labs, MiniMax, and Kling. * **Collaborate closely with marketing, education, and content teams**, ensuring audiovisual pieces meet the brand's pedagogical and communication goals. * **Stay up to date on audiovisual trends and AI tools**, proactively incorporating new techniques and visual languages. * **Organize and efficiently manage video files and projects**, ensuring traceability and workflow organization. Requirements **Requirements** ============== * **Residence in Andorra** * Proficiency in Premiere Pro and DaVinci Resolve. * Excellent camera handling and visual composition skills. * Experience creating content for social media, ads, and internal materials. * Knowledge of storyboards, filming planning, and visual narrative. * Ability to work independently, proactively, and with initiative. * Strong portfolio demonstrating experience in shooting and editing. * Adaptability and ability to meet deadlines. **Why join Learning Heroes?** ====================================== We are leaders in online education for disruptive technologies, impacting thousands of lives across Spain and LATAM. Our innovative "From Zero to Hero" approach creates dynamic learning experiences, transforming our students into future leaders regardless of their starting point. * **Inclusive culture:** We value every employee as a unique HERO and encourage creativity and idea exchange. * **Professional development:** We offer personalized growth plans and free training in our AI, Trading, and Crypto programs. * **Work flexibility:** Hybrid work model with options adapted to your life. * **Teambuilding activities:** Strengthen relationships and enjoy events designed to connect with the team. * **Relocation support:** We assist with permit processing and housing search if you decide to move to Andorra. **Role Conditions** ======================= * **Start date:** ASAP. * **Location:** Andorra la Vella. * **Work model:** Hybrid with remote work flexibility. * **Contract type:** Employment contract if residing or willing to reside in Andorra. * **Working hours:** 40 hours per week. * **Flexible schedule.** **We're looking for you!** ========================= If you're excited about education, cryptocurrencies, and technology, this is your place! Your potential could be exactly what we need.
Carrer Mestre Xavier Plana, 10, AD500 Andorra la Vella, Andorra
Negotiable Salary
Senior DevOps Engineer63839242179585125
Indeed
Senior DevOps Engineer
We’re looking for a **Senior DevOps Engineer** to lead the infrastructure strategy and automation behind our **Enterprise VPN** and **Zero Trust networking platform**. This role is essential to ensuring product services and customer\-deployed gateways are secure, scalable, and always\-on. You’ll own our **infrastructure\-as\-code**, CI/CD pipelines, system observability, and secure deployment practices across **public\-hosted** and **customer\-deployed** environments. As a key member of the **founding team**, you’ll shape our **technical strategy**, **engineering practices**, and **system resilience**. Your decisions will influence both product direction and company growth. **Our philosophy is that we are a small, close\-knit team, and we care deeply about you:** * Competitive pay rates * Fully remote work environments * Self\-managed time off **Important:** * This is a full\-time remote job, and it will be **a long\-term** **B2B contract.** * On our website in JD, you can see the locations for this role **Your contribution will include:** * Design and implement **scalable cloud infrastructure** using **AWS, Terraform, Kubernetes, Docker;** * Operate and optimize **Linux\-based environments** running gateways and services * Build and maintain **robust CI/CD pipelines** (e.g., GitHub Actions) for backend and desktop applications * Automate deployment, monitoring, and **security hardening** of **VPN infrastructure** * Manage **secrets, TLS certificates, firewall rules**, and secure service configurations * Define and enforce **observability practices** (dashboards, alerts, metrics, disaster recovery) * Contribute to **incident response** and **live site operations**, including root cause analysis and remediation * Support internal dev environments, onboarding flows, and infrastructure for developer productivity * Collaborate with engineers to integrate **DevSecOps** principles into build and deployment workflows **You’ll be a great fit if you have the following:** * 6\+ years of experience in **DevOps, SRE, or Infrastructure Engineering** roles * Deep knowledge of **Linux/Unix systems administration** * Strong experience with **Terraform**, **Kubernetes**, **Docker**, and cloud providers (AWS required; GCP or Azure a plus) * Experience deploying and managing **high\-availability**, **distributed**, and **multi\-tenant** systems * Familiarity with **CI/CD best practices**, Git\-based workflows, and build/release automation * Solid understanding of **networking fundamentals** (TCP/IP, VPNs, routing, firewalls, DNS, TLS, etc) * Experience with **Infrastructure as Code** (Terraform, CloudFormation, Ansible, etc.) * Understanding of the full software lifecycle: standards, version control, testing, release, and operations * Proficiency in at least one scripting or programming language (**Python**, **Bash**, or **Go**) * Exposure to **AI Ops** tools and techniques (log correlation, anomaly detection, predictive scaling) **Bonus points for:** * Experience with OpenVPN or other network tunneling/security tools * Familiarity with **Cloudflare** (i.e. DNS, WAF, Zero Trust configuration) * Exposure to **DevSecOps practices**, including secrets management, policy\-as\-code, and vulnerability scanning * Experience deploying or managing **SQL and NoSQL** systems (e.g., PostgreSQL, Redis, DynamoDB) * Familiarity with observability tooling: **Prometheus**, **Grafana**, **ELK**, **CloudWatch**, **Datadog**, or **OpenTelemetry** * Experience with **security event logging**, **anomaly detection**, or **compliance logging** * Experience with platforms like **Datadog APM**, **New Relic**, **Splunk**, or custom ML\-based monitoring * Experience mentoring or leading junior engineers or cross\-functional infrastructure efforts * Knowledge of enterprise deployment models, network segmentation, and policy\-based access control * Experience in cybersecurity and/or startups
Andorra
Negotiable Salary
Customer Care Technician (Temporary) REVO - M/H/NB63839228156803126
Indeed
Customer Care Technician (Temporary) REVO - M/H/NB
Let’s Shape the Future Together! **About Us** -------------------- Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and business sectors. In today's ever-changing world, Cegid and its **5,000 employees** make it possible by helping our 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how, and why we do things the way we do for our customers. Because of this, we can say that we work every day to shape the future—our customers’, ours, and that of their industries. A future we’ve been defining for years alongside our employees, inventing solutions that transform the way people work, enabling sustainable performance. **What are your main objectives as a Customer Care Technician?** As part of a team of 5 technicians, you will be responsible for providing technical support to our customers, delivering a smooth and efficient experience in using the Cegid Revo solution. As a Customer Care Technician, your responsibilities will include: * Managing the **ticketing tool and the ticketing dispatch tool** to streamline incident triage and resolution * **Supporting distributors** via phone, email, and chat * Creating and updating articles on the **support website** and technical documentation * Conducting **onboarding for distributors** and optimizing the integration of new distributors (*Channel Onboarding*) * Delivering **training sessions** for both distributors and internal teams * Performing **detailed testing** to ensure software quality, documenting results, and reporting incidents * Collaborating with the development team to **resolve bugs** and participating in resolving **Level 3 incidents** through weekly on-call shifts **About You** -------------------- * Degree in Business Administration, Engineering, Technology, Service Management, or related field * Proven experience in user support * Experience with support and ticketing management tools * Knowledge of IT service/network management and best practices in support and industry standards * Proficiency in Microsoft Office and productivity tools *Beyond technical skills, we seek talented professionals eager to demonstrate and explore their potential by growing with us. It is your curiosity, teamwork spirit, and commitment that will make the difference.* **Skills** --------------- Microsoft Office Customer orientation CX **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is an asset we value, recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can thrive and express their individuality. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion** of persons with disabilities, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director
Carrer del Magraner, 5, 08241 Manresa, Barcelona, Spain
Negotiable Salary
Electromechanical Technical Engineer, Barcelona63839227984641127
Indeed
Electromechanical Technical Engineer, Barcelona
Electromechanical Technical Engineer Electromechanical technician for installation, repair and maintenance of large format printers, industrial cutting machinery, printing software, and computer programs for their proper operation. The position requires travel throughout the Iberian Peninsula. A company car and covered expenses are provided, as well as training on all machines sold. Caldera, Onyx, Photoshop, InDesign,
RWW9+6J Sallent, Spain
Negotiable Salary
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