Customer Support

Description

Job Summary: We are looking for a Customer Support Administrator to manage our daily customer portfolio, coordinate incidents, and communicate with customers and the technical team. Key Highlights: 1. Coordination and planning of technical faults 2. Telephone support and direct communication with customers 3. Support to the technical team **About Us** **At Digital Mantenimientos**, we specialize in telecommunications maintenance, providing technical services to residential communities. We handle faults in **antennas, door entry systems, electronic video door entry systems, and security cameras**. In short: we are **the handyman for your community**. **Job Description** We are seeking a **Customer Support Administrator** responsible for the daily management of our customer portfolio—primarily residential communities. You will be a key player in coordinating incidents and facilitating communication between customers and the technical team. **Main Responsibilities** * Coordination and planning of technical faults * Telephone support and direct communication with customers * Support to the technical team * Document management and use of CRM/ERP systems This is a **full-time position** with a **hybrid work model**: you will be based in **Rubí**. **Remote work every afternoon and three full days per week.** A model designed to support **work-life balance and autonomy**. **Requirements** * Experience in **telephone support and administrative management**. * Proficiency with **CRM and ERP tools**. * Excellent communication and organizational skills. * Proactive attitude, ability to work in a team, and customer orientation. **What We Offer** * **Pleasant environment:** Office located in a modern office building, with a friendly atmosphere and a **restaurant/café at street level**. **Easy and free parking** directly in front of the building. * **Remote work:** **Three days per week** and **every afternoon from home.** Only two mornings per week required on-site at the Rubí office. * **Positive atmosphere:** You will receive support from colleagues within your own team. If you are a solution-oriented person with strong interpersonal skills and enjoy working in a dynamic environment, we would love to meet you! Employment Type: Full-time Salary: €1,300.00–€1,400.00 per month Benefits: * Option for an indefinite-term contract * Company laptop * Free parking * Optional remote work Work Location: Hybrid remote work in 08191 Rubí, Barcelona province