Omega CRM is a Merkle \& Dentsu company, leader in development of Customer Experience services, with \+20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager. **Main duties:** * Provide support in the pre\-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations. * Assign and supervise team tasks, managing assignments, vacations, and absences during the project. * Manage project progress to ensure deadlines, scope, and budget are met. * Facilitate change requests to ensure all parties are informed of schedule and budget impacts. * Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow\-up meetings and steering committees. * Alert operations management of potential deviations. Establish communication and risk mitigation plans. * Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards. * Lead project demos for the client. * Lead the resolution of issues arising from project implementation. * Lead the relationship and pursue customer satisfaction regarding the project. * Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements. * Responsible for sending customer satisfaction surveys regarding the project. * Identify potential Up \& Cross\-Selling opportunities for the account. * Lead team retrospectives and identify potential internal improvements. * Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills. **Experience needed:** * \+5 years of experience in PM roles. * \+3 years participating in end\-to\-end CRM implementation processes. * Experience working with agile methodologies (SCRUM, Jira, etc.). * Medium – high level of English. **WHAT DO WE OFFER** * Permanent contract. * Flexible Schedule. We make it easy. Balance your professional and personal life. * Certifications plan. Improve your skills and get the official certificate from our main partners. * Home Office. You decide and we support you. * Flexible retribution (public transport ticket, Ticket restaurtant, …). * Health insurance. * OMEGA in action. Our commitment to a better society is not just an intention * Professional development: Evolve, grow and get where you want to go. **About us** Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer\-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end\-to\-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580\+ professionals from 24 nationalities, and 2,500\+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non\-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4\.9/5\), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: \#Talent, \#Flexibility, \#Commitment, and \#Innovation. We grow \#Together.