CRC Agent with Catalan

Description

**Company Description** **MSX International** is the world's leading provider of outsourced commercial solutions for the automotive industry and operates in more than 80 countries. MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, enhances the performance of automotive dealer networks by increasing revenue, reducing costs, and improving customer satisfaction. **Job Description** The **primary objective** of our future colleague will be to provide effective and timely solutions to our customers, as well as to deliver the best possible experiences for them. **Your day-to-day responsibilities will include:** * **Customer Service:** Assisting customers with product-related inquiries and resolving issues. * **Product Information:** Providing detailed information about products, specifications, features, and compatibility. * **Feedback and Complaints:** Collecting customer feedback, handling complaints, and escalating issues to the relevant departments for resolution. * **Lead Generation:** Qualifying digital leads and assigning them to the respective distributor; understanding purchase interest in a specific model, providing initial information, and assigning the lead to the nearest distributor based on the customer’s location. * **Sales Support:** Assisting distributors or resellers with sales-related inquiries and promotional information. * **Marketing Information:** Providing information on ongoing promotions, new product launches, and marketing materials. **Requirements** * Experience in customer service roles, preferably within the automotive sector. * Native-level Spanish and Catalan; English proficiency is a plus. * Experience in back-office roles and handling administrative tasks. * Native Catalan and Spanish, plus a strong command of English (minimum B2) for communicating with international customers. * Advanced proficiency in Microsoft Office (Word, Excel, Outlook). * Experience with customer service management systems or CRM platforms. * Strong written and verbal communication skills. **Additional Information** With over 5,000 employees located across more than 80 countries worldwide, our teams deliver industry-leading expertise spanning: * Consumer Engagement * Parts, Accessories & Service Performance * Actionable Intelligence * Repair Optimization & Compliance * Learning Solutions * Distribution & Sales Performance Our proven track record means we now collaborate with nearly all automobile manufacturers in the market. *MSX’s Purpose* Empower those who drive and create so they can thrive in our ever-changing world. *MSX’s Mission* Leverage our mobility expertise, the creativity of our global teams, and the power of technology to develop customized, sustainable, and innovative solutions. *MSX’s Vision* Be customers’ first choice—recognized for our operational excellence and our commitment to driving change and innovation in the mobility industry. MSX is an equal opportunity employer and actively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. MSX is an equal opportunity employer and actively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. MSX is an equal opportunity employer and actively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.