Doctoralia is a global leader in the digital health sector. Our goal is to connect patients with healthcare professionals in a simple, fast, and efficient way. How do we achieve this? Through our marketplace and mobile app, we enable users to search for private-sector professionals and/or clinics, read patient reviews, check availability, and book appointments directly online. In addition, we offer an innovative SaaS solution designed to help healthcare professionals manage their consultations efficiently, optimizing the experience for both doctors and patients. Doctoralia has been part of the Docplanner Group since 2017, a multinational company present in over 13 countries. What is our mission? Helping people live longer and healthier lives. In our day-to-day work, we are guided by our values: Think like an owner Learn and be curious Focus on results Keep it lean, keep it simple Be respectful and radically honest **What will your responsibilities be?** * Phone-based customer retention for clients who have requested cancellation (Churn profile + web). * Delivering complementary training to customers. * Offering solutions that guarantee customer security and continuity (retention follow-up and renewal actions). * Understanding customer needs and how to address them using our Clinic Cloud product. * Managing and resolving incidents in coordination with the Support team. * Ensuring customers use the necessary tools/activate required services to achieve desired outcomes. * Collecting customer feedback to drive service improvements. **You’re the person we’re looking for if:** * You have over 1 year of experience in churn management, retention, or sales; **this requirement is mandatory to advance your application.** * You possess excellent communication, negotiation, and autonomy skills, with the ability to build trust across various levels of specialists and managers within an organization. * You are proactive, persistent, detail-oriented, curious, customer-focused, and goal-driven. * You are comfortable in digital environments, tech-savvy, and energetic when tackling new challenges. * You have a high level of proficiency in Spanish. **We offer:** * Hybrid working model from our **offices in:** **Barcelona (with sea views!)** **Almuñécar (brand new offices!)** * Most importantly: **an incredible team** ready to welcome and support you along the way * **Private health insurance** with Adeslas * **Wellhub membership** (so you’ll never have an excuse not to exercise) * **iFeel membership**, our emotional wellbeing tool. * A **birthday day off** (if you’d like!) to spend with your loved ones! * Free language classes (**English, German, Italian, French, Portuguese**, etc.) * Office breakfasts, events, and above all, an amazing, dynamic environment where you can grow and feel supported. * **Competitive salary based on your experience.** * **Referral program** – refer contacts and earn a bonus if they’re hired! **What will the process look like?** **Initial interview** with Doctoralia’s Talent team – 30 minutes. **Technical interview with Estela** – (your hiring manager for this role) – 45/60 minutes. **Business Case**, (you’ll receive several hours of preparation time beforehand) – 45/60 minutes **Final interview** with Cyrill, Head of Customer Success Spain at Doctoralia. **Job offer** **Get ready for an agile, clear, and focused process — centered on what truly matters: your talent!** *We promote and embrace equal opportunities in our selection process, and also every day at work. When you apply for our openings, you will receive the same treatment regardless of your age, disability, gender reassignment, marital or civil partnership status, pregnancy or paternity status, race, color, national origin, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. If you need additional support in your selection process, we encourage you to let us know. Behind these words that you are reading, there is a person (hello!) who has already helped a candidate adapting the interviews, and now we are lucky to have this person with us. So even if you've never asked before, let this serve as a sign that, now, you can. We can only be truly equal if we adapt to each other. "We believe that all humans, in all their beautiful diversity, should have the same rights, dignity and respect. period. " Mariusz Gralewski, CEO”* _ _ _ _ _ _ _ _ _ _ _ _ Data Controller: DOCTORALIA INTERNET, S.L. Purpose: To manage job applications and contact candidates when suitable positions become available. Legal basis: Legitimate interest. Recipients: The Data Controller and other companies within the DocPlanner Group, as well as external data processors, solely for the purposes stated above. Rights: Access, rectification, and erasure of your data, as well as other rights outlined in our privacy policy.