**Operations** **Location** Barcelona, Spain **Language** English **Description** --------------- **Experience a career that redefines the rules of the game** Ready to take your next big step? We are the global leader in technology and services that empower tomorrow’s brands. We help well-known brands—the ones you use every day—enhance their businesses with integrated technology and solutions across more than 70 countries. If you’re looking to grow, as a **Customer Service Advisor** in Barcelona (on-site), you’ll join our innovative team driving tomorrow’s brands in e-commerce. **Professional growth and personal development** This is an outstanding opportunity to experience the power of the future while building lifelong friendships. We’ll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. As a **Customer Service Advisor** on our team, you will: * Handle and manage first-level user inquiries received via the client’s app, exclusively through email * Record contact details in contact management systems to ensure responses and resolutions are delivered within SLA timelines * Maintain up-to-date knowledge of service and product offerings, as well as proficiency with applications specific to individual clients. **You’ll be a great fit if you:** * Are bilingual in Spanish and Catalan (advanced level), with advanced English being a plus * Have prior experience in customer service and handling inquiries—preferably * Are comfortable using computers and office tools, including CRM systems, etc. * Possess empathy and enthusiasm for working and learning in a dynamic environment * Are responsible, with strong communication and organizational skills. Don’t meet all the requirements? We’re committed to creating a diverse, inclusive, and authentic workplace where everyone can learn and grow professionally. If you feel you don’t fully meet all the job description requirements, we still encourage you to apply. We’ll do our best to find the right role for you—whether it’s this one or a future opportunity. **What we offer** * Permanent 39-hour contract with rotating shifts Monday through Sunday, 11:00–20:00 * Office located in an excellent area of Barcelona * Salary: €19,000 gross + up to €1,200 gross annual bonus * Comprehensive, paid training on both the company and the project you’ll be working on * Professional development programs and specialized courses **Experience your best self** **At Concentrix**, we invest in those who change the rules of the game because we know that when our people thrive, our clients—and their customers—thrive too. If all of this sounds like the perfect next step in your professional journey, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide consider Concentrix their “employer of choice.” Equal employment opportunity We are committed to providing equal employment opportunities to all candidates and to maintaining a workplace free from discrimination and harassment. All our hiring practices are based solely on business needs, job requirements, and individual qualifications—regardless of gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected under applicable national legislation. **R1687513**