Customer Experience Analyst

Description

Job Summary: We are seeking a technical professional specializing in Customer Experience and data analysis to enhance the management of claims-related information within an airport environment. Key Highlights: 1. Customer experience and claims data analysis 2. Preparation of reports and dashboards for actionable insights 3. Integration into a multidisciplinary team focused on innovation NTT Data is all the people who make it up — a team of over 139,000 professionals, as diverse as the 50 countries where we operate and the various sectors in which we deliver our services: telecommunications, financial institutions, industry, utilities, energy, public administration, and healthcare. Our mission? To deliver technology-driven business solutions, strategy, application development, and maintenance — establishing ourselves as a leading consulting firm. This is made possible through collaboration across teams, the human excellence of our people, and our refusal to settle for the status quo; instead, we relentlessly pursue innovation that brings us closer to the future. Our essence has placed us at the forefront of technology, enabled us to break paradigms, and empowered us to provide solutions that truly align with each client’s unique needs. Our talent allows us to proudly state that we are among the world’s top 6 technology companies. Within the context of our airport-sector projects, we are looking to hire a technical professional specialized in Customer Experience and data analysis to further evolve how we manage and process traveler claims data. What Are We Looking For? * A professional with 2–3 years of experience, capable of combining business acumen with data analysis to generate insights that improve customer experience. **Main Responsibilities:** * Analysis of data derived from claims management and customer experience * Preparation of reports and dashboards (Power BI or other BI tools) * Identification of trends, patterns, and improvement opportunities * Support for decision-making through actionable insights * Collaboration with operational and business teams to drive continuous process improvement **Requirements:** * University degree * 2–3 years of experience in data analysis applied to customer experience * Proficiency in data analysis and visualization tools (Power BI, advanced Excel, etc.) * SQL or other data processing tools knowledge is a plus * Experience in transportation, tourism, logistics, or retail sectors is highly valued * Catalan C2 and intermediate English proficiency are mandatory. **What Do We Offer?:** * A project in a dynamic, high-impact environment (airport sector) * The opportunity to work with real customer data and contribute directly to improving their experience * Integration into a multidisciplinary team focused on innovation and continuous improvement Make THIS the place to Grow