Deputy Front Office Manager

Description

Job Summary: We are seeking a Deputy Front Office Manager to supervise front office operations, optimize occupancy, and ensure an excellent guest experience. Key Highlights: 1. Being part of a professional team in top-tier hotels 2. Career development opportunities and career plans 3. Ongoing training and improvement of language proficiency **Description:** ---------------- We are offering the position of **Deputy Front Office Manager** for our upcoming opening of the **Amàre Sancti Petri hotel in Chiclana de la Frontera, Cádiz**. You will be responsible for planning, assigning, coordinating, and supervising primarily the front office tasks within the reception department, aiming to optimize hotel occupancy and revenue generation, as well as deliver the best possible guest experience within the scope of their stay. You will work with **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades of experience in the hospitality industry, having grown differentiated brands especially in southern Spain. We are looking for someone like you—someone who wants to bring passion to daily work while we support your growth and offer a new experience as part of a great team with outstanding benefits: Competitive compensation policy (fixed salary \+ variable bonus). A unique working environment and excellent workplace climate surrounded by outstanding professionals. Career development opportunities and career plans so that we grow together. Continuous training: We invest in and promote your talent, with special focus on improving your language proficiency. **Your typical day will sound like this…** * In the absence of the Front Office Manager, you will assume the responsibilities of your immediate superior. * Communicate departmental objectives to front desk staff and review critical processes and area roll-outs through daily mini-meetings, in accordance with hotel-established standards. * Prepare staff shift schedules and vacation plans for the front desk team, aligned with occupancy forecasts and workforce sizing tools. * Plan, direct, supervise, and assist—as needed—in all back office and front office responsibilities, functions, and tasks within the reception department. * Manage and control internal HR administration processes for your team, in collaboration with the Human Resources Department. * Collaborate closely with the Revenue Department to set daily pricing scenarios, and actively participate in selling various hotel products and services (upselling, cross-selling, and ancillaries). * Optimize hotel occupancy, monitor arrival and departure lists, and pay special attention to potential incidents or special needs (VIP guests, reduced mobility, children, etc.). * Monitor guest reviews and complaints, propose corrective actions and alternatives to achieve and maintain desired guest satisfaction levels; personally handle high-priority or severe complaints. * Maintain daily records of cancellations. * Participate in tracking compliance with departmental guest data capture targets. * Carry out daily settlement of personal accounts, commissions, client accounts, and intercompany accounts, as well as supervise, reconcile, and settle the front desk cash register daily. * Deposit weekly production from all departments into the bank, and request necessary funds and change. * Handle and redirect information regarding reservations made outside the operating hours of Contact Center and Groups departments. * Handle and supervise daily billing and group accommodation. * Review and validate invoices via Work Cycle. * Optimize the department’s allocated budget in line with the hotel’s policies, procedures, and values, assess variances, and anticipate future needs to management. * Supervise the availability of required physical resources, as well as the condition of uniforms, cleanliness, and maintenance of the reception area and IT equipment. * Conduct follow-up and ensure compliance with the Operational Environment Manual. * Supervise and manage the hotel parking operations, reconcile and settle its cashier, and address any related incidents. * Select, evaluate, and collaborate in the training and development of reception team members according to HR Directorate’s established methodology, including supporting the onboarding process. * Perform other duties within your scope of responsibility as requested by your direct supervisor. * Comply with—and ensure others comply with—organizational quality, safety and health, environmental, and data protection standards. **Requirements:** --------------- **You’re ideal for this role if…** Diploma/Bachelor’s degree in Tourism or related field. Preferred: Master’s in Business Administration and/or Hotel Management and Direction. Minimum 3 years’ experience as Deputy Front Office Manager and/or 5 years as Front Desk Agent in 4\*-star or higher hotels. English and German at B2 level. Advanced knowledge of hotel management software; advanced proficiency in Microsoft Office; intermediate proficiency in other relevant tools. Share this job posting with your contacts. Discover more opportunities and learn about Fuerte Group Hotels at talent.fuerte\-group.com