Job description Take your career to the next level with Amaris Consulting as a Helpdesk (L1\-L2\) Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in building scalable, high\-quality applications and is comfortable working across the entire stack. ✍️ WHAT YOU’D NEED? ✍️ 1–3 years of experience in IT support / field technician / helpdesk (L1–L2\). Hands\-on experience with hardware architecture, troubleshooting, and helpdesk software. Comfortable in service desk environments and direct interaction with end users in office and store settings. Fluency in English; Spanish and/or French is a plus. Ability to work in a hybrid model (30–40% onsite). Willingness to participate in hardware migrations, device refresh cycles, and field support projects. Strong problem\-solving, communication, and teamwork skills. WHAT YOU’LL BE DOING? Provide L1–L2 end\-user support across stores and office locations. Resolve incidents, perform hardware swaps, and manage operational support tasks. Participate in technology projects such as migrations, annual device replacement, and hardware refresh programs. Support ongoing field services activities across multiple countries. Document issues, updates, and resolutions in helpdesk systems. Collaborate with internal teams and stakeholders to ensure smooth project execution. Follow company procedures and IT security standards in all support activities. WHY US? Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer: Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry\-level positions. Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars, and workshops. Take control of your training with a personal annual budget and company\-paid certifications. Enjoy flexible policies, remote work options, and excellent social benefits such as transport and restaurant tickets, childcare support, and private health insurance. Benefit from our WeCare programme, which supports employees in critical situations. Unlock your full potential, both professionally and personally. Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability, or other characteristics. Who are we? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System \& Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success. At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like: **Brief Call:** Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you! Interviews (the average number of interviews is 3 \- the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities! **Case study:** Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem\-solving scenario, etc. As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience. We look forward to meeting you!