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Job Summary: We are seeking a night receptionist to ensure an exceptional experience for our guests, efficiently managing front desk operations and resolving incidents to guarantee guest satisfaction. Key Requirements: 1. Experience in hotel reception or customer service 2. Proficiency in Spanish and English; knowledge of other languages is valued 3. Stimulating environment with professional development opportunities within a hotel chain DESCRIPTION **ALEGRIA Group** is an established hotel chain, recognized for its commitment to excellence in customer service and creating memorable experiences for our guests. We take pride in our dynamic and collaborative work environment, where each team member plays a crucial role in the success of our operations. We continuously seek talent who share our passion for hospitality and desire for professional growth. The selected candidate will be responsible for ensuring an exceptional guest experience during the night shift, efficiently and professionally managing front desk operations. This includes handling inquiries, resolving incidents, and maintaining organization at the reception area, ensuring guest satisfaction at all times. **Main Responsibilities:** * **Reception and Guest Service:** * Perform guest check\-in and check\-out processes promptly and courteously. * Provide detailed information about hotel services, operating hours, and activities. * Handle telephone calls and emails professionally and promptly. * Address guest questions and requests with courtesy and efficiency. * Manage guest complaints or incidents, seeking satisfactory resolutions. * **Administrative Management:** * Operate the hotel reservation and property management system (PMS). * Process payments and manage petty cash. * Prepare daily occupancy and cash movement reports. * Maintain organized and secure guest documentation. * **Night Operations:** * Conduct daily cash closing procedures. * Assist in preparing services for the following day. * Ensure security and order at the reception area throughout the night. * Be prepared to respond to emergencies and follow established protocols. **Why Join ALEGRIA Group?** We offer a stimulating work environment, professional development opportunities within a growing hotel chain, and a competitive salary package. If you seek to join a team committed to excellence and hospitality, we want to meet you! REQUIREMENTS * **Experience:** * Minimum 1 year of prior experience in similar hotel reception or customer service roles. * **Languages:** * Native or bilingual proficiency in Spanish. * English level \[Specify Level: B1, B2, C1] (mandatory). * Knowledge of other languages (e.g., French, German) is an advantage. * **Technical Skills:** * Proficiency in hotel property management systems (PMS). * Basic office software skills (Word, Excel, Outlook). * **Personal Skills:** * Excellent attention to detail and organizational ability. * Strong communication and interpersonal skills. * Proactivity and ability to work independently. * Positive, service-oriented attitude. * Flexibility to work night shifts and weekends. * Professional appearance and demeanor.
