Summary: Join IE University's Digital Learning team as a Senior Coordinator, overseeing online course delivery, supporting students and faculty, and managing Learning Facilitators. Highlights: 1. Transform education with a dynamic and international team 2. Oversee online course delivery and enhance student experience 3. Manage Learning Facilitators and improve program operations Overview: Are you interested in joining a dynamic and international team of professionals to transform education? IE University's **Digital Learning** is looking for an **Senior Coordinator** to join its team! **Why IE University?** With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high\-level faculty who bring real\-world experience into the classroom and foster a hands\-on approach to learning. **Our Purpose** At IE University, we foster positive change through education, research, and innovation. As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime. Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities. **Our People**At IE we are: * People\-driven * Change Builders * Autonomy Enthusiasts * Communication Enthusiasts * Knowledge Champions We are looking for a person to join a full\-time position in **Madrid \- IE Tower** Responsibilities: **Your role as a Senior Coordinator will involve:*** + **Key Responsibilities:****Course Delivery and Student Online Learning Experience** - Overseeing deployment of online course delivery processes with Program Coordinators and other Senior Coordinators * End\-to\-end course delivery for synchronous and asynchronous online programs * Assist participants and faculty before, during, and after the program * Execute satisfaction surveys and corresponding data analysis and reporting * Leverage learning analytics to deliver personalized delivery experience - Creating and maintaining feedback loop to course design team to ensure continual improvement of courses - Support during the enrollment process for the online program, coordinating with both internal and external stakeholders * Attend to any administrative duties to ensure smooth completion of the enrollment duties * Give first level technical support when needed by participants - Deep understanding of Learning Management System (LMS) and constant investigation into functions, processes, and features in order to improve learning experience - Leading short\- and long\-term innovation projects as it relates to use of LMS and overall program delivery processes - Design, collaborate on and actively participate in program engagement initiatives aimed at enhancing participant experience and stakeholder involvement. - Identify, test and pilot new automation processes to enhance both the learning experience and program management operations, collaborating with cross\-functional peers in the definition and implementation of these initiatives.**Learning Facilitators Management** - Coordinate with the Senior Coordinators team on administrative tasks related to Learning Facilitators, including contracts, payments, database maintenance, and other operational processes. - Leading the end\-to\-end selection process of Learning Facilitators in collaboration with other members of the program management team: recruitment, interview process, vetting and approvals, etc. - Acting as key point of contact for Learning Facilitators, providing initial onboarding and training, and ongoing performance tracking, support, and periodic performance reviews, while facilitating community building and best\-practice sharing for pool of Learning Facilitators. - Coordination of initial contracts and renewals, and processing of payments Qualifications: **To thrive in this role, you should possess the following qualifications:*** **Requirements:** + Minimum two years’ experience in areas such as program management, academic support, customer service or other learning environments + Customer orientation and service excellence + High attention to detail and organized, methodical working style + Highly developed communication skills, in both English and Spanish, demonstrating poise and professionalism, knowing how to communicate within various situations with different stakeholders + Ability to work in a fast\-paced, international environment and adapt to changing business needs + Strong analytical and problem\-solving skills, with the ability to make data\-driven decisions + This role will be working with clients in the Middle East and could, in exceptional occasions, entail working on Sundays instead of Fridays to align with client working schedules. Unleash your full potential and make an impact. The next move is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at **IE University.** *At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.*