**We are a global leader in the swimming pool and wellness industry** ----------------------------------------------------------------------------------- Fluidra, a multinational group listed on the Spanish stock exchange, is a global leader in the swimming pool and wellness sector. Founded in 1969, Fluidra has extensive experience in developing innovative products and services for the residential and commercial swimming pool market worldwide. Fluidra has a clear mission: **creating the perfect swimming pool and wellness experience in a responsible way**. Fluidra operates in more than 47 countries through wholly-owned subsidiaries. We have **over 135 sales delegations** and **more than 35 production centers** around the world, as well as strategically distributed logistics platforms supporting both production and distribution centers. Our team consists of **over 7,000 employees**, highly skilled professionals from over 45 countries. **Mission:** Under the supervision of the IT and Development Manager, and in accordance with established policies and procedures, you will be responsible for carrying out all necessary processes to ensure optimal departmental operations across all areas. **Your Responsibilities:** * Configure and install equipment (hardware and software). * Prepare and deliver equipment for new hires. * Provide IT support to users (software and hardware). * Networking: Basic knowledge. * Resolve and record incidents arising in the warehouse and offices. * Track tickets until resolution. * Daily preparation and submission of KPIs. **To succeed in this role, you need a positive and dynamic attitude, as well as the following qualifications:** * Higher Vocational Training Degree (DFGS) in Multiplatform Application Development or Technical Engineering in Computer Science. * Relational database language: SQL. * Intermediate English level (B1), PHP and/or Java knowledge valued. * 3 to 5 years of technical support experience (helpdesk, service desk or similar). * Demonstrable experience in: * Advanced resolution of management software incidents (ERP/WMS/TMS). * Remote support to multiple international locations. * Coordination with infrastructure and L3 teams. * Supporting end users with diverse profiles (warehouse, transportation, production). * Managing intermediate-level incidents prior to escalation. * Ticketing and monitoring tools. * Desirable: Prior experience in logistics or industrial environments. **Working Hours:** Rotating shifts * **Morning shift: 6:00 to 14:00** * **Afternoon shift: 14:00 to 22:00** * **Night shift during campaign: 22:00 to 6:00, February to July (inclusive)** * **Occasional holiday on-call duties (Remote work)** * **Occasionally, covering holidays and Saturdays due to operational needs** + **On-call mode (Remote work)** + **On-site mode (Maçanet de la Selva)**