**Service Description:** The Information Systems Service of Parc Taulí is the department responsible for planning, deploying, managing, and evolving the information systems and digital technologies that support the organization’s clinical, teaching, research, and management activities. Its mission is to ensure that information is secure, accessible, reliable, and useful—facilitating clinical and organizational decision-making and contributing to continuous improvement in healthcare quality and operational efficiency. The main responsibilities of the SSI would be: defining the digital strategy aligned with Parc Taulí’s objectives; governing and managing clinical and corporate information systems; ensuring information security, confidentiality, and integrity; driving digital transformation and technological innovation; guaranteeing interoperability with other entities within the healthcare system; supporting professionals in using digital tools; and managing data and analytics for decision-making. The IT Unit is the SSI’s operational unit responsible for the technical management, operation, and support of infrastructure and technological systems. Its mission is to ensure continuity, availability, and performance of IT services, guaranteeing that technology operates efficiently, securely, and in alignment with users’ needs. Specific responsibilities of the IT Support Team would include: user technical support (Help Desk and on-site support); device management (PCs, laptops, clinical devices, mobile devices); incident monitoring and resolution; deployment and maintenance of corporate software. **Main Responsibilities:** Help Desk technicians serve as the primary point of contact between users and the IT service, with the mission of ensuring agile and efficient responses to technical incidents and requests. The key objective is to guarantee service continuity and professional productivity, minimizing the impact of technical incidents on clinical and corporate operations. Main responsibilities include: **User Assistance and Support** * Receiving and managing incidents and requests (phone, email, ITSM portal) * Initial diagnosis of technical issues * First-level resolution (software, hardware, access) * Accompanying users with a friendly, service-oriented approach **Incident and Request Management** * Registering, classifying, and prioritizing tickets * Tracking until resolution * Escalating to higher support levels (2nd/3rd level) when required * Complying with SLAs (response and resolution times) **Basic Technical Support** * Installing and configuring equipment and applications * Managing users (onboarding, offboarding, permissions – Entra ID / AD) * Resolving common issues (printing, connectivity, corporate applications) * Supporting devices (PCs, laptops, mobiles, clinical peripherals) **Security and Best Practices** * Applying security policies (passwords, access controls, MFA) * Detecting and reporting security incidents * Providing basic user awareness on safe use of digital tools **Recording and Documentation** * Documenting solutions and procedures * Updating the knowledge base (Knowledge Base) * Identifying recurring issues and proposing improvements **Coordination with Other IT Teams** * Collaborating with systems, communications, and applications teams * Structured escalation and joint tracking * Participating in deployments (rollouts) and technological changes **Continuous Service Improvement** * Proposing process automation and improvements * Contributing to increasing first-level resolution rates * Providing feedback on user needs **What Requirements Are Necessary?** * Higher Vocational Training Certificate in one of the following specialties: * Microcomputer and Network Systems (SMX) * Network Information Systems Administration (ASIX) * or equivalent * Essential technical knowledge: * Operating Systems: * Windows 10/11 (advanced) * Basic knowledge of Windows Server * Microsoft Environment: * Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * User management with Entra ID / Active Directory * Networking: * Basic concepts (IP, DNS, DHCP, VPN, WiFi) * Hardware: * Diagnosing and resolving incidents involving equipment and peripherals. * ITSM Tools: * Ticket and incident management (e.g., ServiceNow, Remedy, etc.) * Security: * Best practices (MFA, phishing, access control) * Catalan language level C1\. **The Following Will Be Valued Positively:** * Minimum 1\-2 years of experience in user technical support or Help Desk. * University studies in Computer Engineering or Telecommunications are desirable. * Valuable certifications: + ITIL Foundation. + Microsoft (M365, Entra ID, Windows). * Experience in healthcare environments or public administration is desirable. * Knowledge of clinical applications (HCIS, SAP Healthcare, etc.). * English: basic/intermediate technical level (reading documentation). **We Are Looking for a Person With:** * User orientation: service attitude and willingness to help. * Empathy: understanding the context and pressure faced by professionals (especially clinical staff). * Clear communication: explaining technical solutions in understandable language. * Active listening: correctly identifying the actual problem. * Ability to work under pressure and stress resistance (environment with critical incidents). * Analytical and problem-solving skills. * Continuous learning: adapting to new tools and technologies. * Time management and task prioritization. * Security competencies: responsibility in handling sensitive data and compliance with regulations. * Teamwork and collaboration: coordinating with other teams and sharing knowledge. * Proactivity and initiative. * Responsibility and commitment. * Flexibility and adaptability. **What Do We Offer?** * **Start date in November**, with stable employment (substitution contract until permanent coverage is achieved \- former interim positions \-, according to RDL 32/2021\)\*\* * **Full-time schedule (split shift, 8:00–17:00, including breakfast and lunch breaks)**, governed by the III SISCAT Collective Agreement. * **Salary scale (minimum\-maximum):** €17,600 \- €32,015.61 gross annual * Joining a **committed team** focused on healthcare quality and public service. * A professional environment grounded in **core values**, with a multidisciplinary team and continuously evolving projects. * **Opportunity for continuity** through public selection processes. \*\* *Or other legally permissible modalities, none of which will offer less stability than the substitution contract (e.g., temporarily a relief contract prior to the substitution contract, or a vertical mobility agreement per the current Selection and Employment Code).* Selection Process: General conditions of this call shall be governed by the provisions set forth herein and by the procedures detailed in the standard call bases currently in force, available on the entity’s website: www.tauli.cat. * Curriculum Evaluation: assessment of the CV against professional trajectory, training, and expertise related to the position, as outlined in the preceding sections (*requirements* and *will be valued*). * Personal interview or direct evaluation. * Psychotechnical test (if applicable). ***Competency-based assessments may be added as deemed necessary to evaluate candidate suitability or based on application volume****, in accordance with the current Selection and Employment Code. In line with principles of procedural economy and process expediency****, selection process phases may also be reduced depending on the ratio of candidates meeting the requirements of this offer.*** Candidates not selected for this position who have completed the selection process may be considered—based on their suitability—for vacancies arising in other areas with characteristics similar to those of this position. In compliance with the LISMI Act, the Consortium will reserve positions for candidates certified as having a disability equal to or greater than 33%, provided they are suitable for performing the required duties. **Would You Like to Apply?** At the time of applying for this job posting, please attach the following documentation in PDF format: * Curriculum vitae. * Required academic qualification certificate. * (Optional) Additional training certificates and work experience certifications. Failure to submit the required documentation may result in exclusion from the selection process. **Application deadline**: September 30, 2026 **For further information**: seleccio@tauli.cat (please indicate the announcement reference number). **Position code:** 2003 Failure to submit the required documentation may result in exclusion from the selection process.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
