Summary Can you imagine working in a hotel where Madrid’s culture becomes a unique experience for guests? Who Are We? Welcome to Hyatt Centric Gran Vía Madrid, Madrid’s most adventurous urban 5\* hotel. Here, we live our purpose: “We care for people so they can be their best.” This means we care for you so you can grow, learn, and give your best every day—because at Hyatt Centric Gran Vía Madrid, people are at the heart of everything we do. We believe in the power of belonging and in building a caring culture where every talent feels part of a family. Moreover, Hyatt has been named to the Fortune 100 Best Companies to Work For list for over 10 years—a testament to our commitment to inclusion, wellbeing, and talent development. Your Mission: We are seeking an Assistant Guest Experience Manager to join our team. Unleash your explorer side and help our guests enjoy the most authentic Madrid. What Will You Do Day-to-Day With Us? * Supervise two venues (indoor and outdoor) with active bars, plan short- and long-term operations, and coordinate with kitchen and other departments to ensure seamless service. * Identify priorities, resolve issues, achieve goals, and maintain high service quality standards. * Ensure all licenses remain valid and readily available for inspection to avoid penalties. * Participate in key meetings, lead briefing sessions, maintain a positive attitude, and foster cross-team collaboration. * Keep operational manuals up to date, schedule staff shifts, and ensure appropriate staffing levels. * Prepare monthly reports, manage incidents, and maintain internal outlet communications. * Deliver exceptional service, resolve complaints effectively, and cultivate positive guest relationships. * Oversee service during peak hours and ensure the team projects a professional and welcoming image. * Meet revenue targets, control expenses, and manage payroll efficiently. * Supervise equipment and supply usage, and coordinate with the procurement department. * Handle lost-and-found items properly, complete incident reports, and follow billing procedures. * Attend operational meetings and coordinate with other outlets and departments. * Contribute to the annual marketing plan and implement promotional activities jointly with outlet and catering teams to maximize revenue. * Ensure brand standards compliance, respond to audits (e.g., Consumer Audit and Hysat), and guarantee efficient outlet management focused on professional, flexible, and high-quality service. * Ensure staff are trained and versatile through continuous training aligned with the annual training plan. * Supervise the team to ensure adherence to service standards, personal presentation, and internal hotel policies. Qualifications What Would We Like You to Bring? * 4+ years in Food & Beverage management roles. * Service-oriented approach with meticulous attention to detail for 5-star hotel guests. * Proven ability to interact effectively with both guests and team members. * We seek an energetic and motivating leader. * Proficiency in Microsoft Word and Excel is a plus. * Excellent organizational, interpersonal, and administrative skills. * Experience implementing new food and beverage concepts; the outlet updates its offerings at least twice per year. * Advanced English proficiency. * Prior experience working in the Food & Beverage department of a 5\* hotel. And What Can We Offer You? We’re proud to care for our team—and offer benefits that truly make a difference. * Your development is our priority: we provide continuous training programs and opportunities for internal, national, and international mobility. * Enjoy complimentary stays at our hotels worldwide and experience Hyatt firsthand. * Because inclusion and respect are core to our identity, we proudly foster a workplace where diversity is not only respected—but celebrated. We believe equal opportunity and equity are foundational pillars of our culture. * Twice a year, we gather with our talent to celebrate having the best team. * Through our Hystar program, the team votes every semester for the Star Talent who inspires colleagues. * Because wellbeing is one of our core values, we support you with Wellhub, physiotherapy, psychological counseling, and more. * You’ll enjoy a competitive benefits package designed to care for you and recognize your contributions—including exclusive discounts at our outlets and select nearby retailers. * We actively support work-life balance by promoting initiatives that enable genuine harmony between professional and personal wellbeing. We Welcome You: We know many people only apply when they meet every requirement listed. If you feel inspired to advance your career—go for it! We’d love to consider your experience and discover how you could help us make Hyatt even better! \#CareConnectsUs \#Hyattcareers \#WorkatHyatt