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Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. Put simply: We take over some operations from other companies and run these for them, allowing them to focus on their core business.\n\n\nWe complement any product with a solid service delivered 24/7 across all channels or design new service models, optimally fitted to the needs of end\\-customers. We ensure that each interaction with end\\-users is as smooth and efficient as possible, so that products or brands leave a lasting positive impression.\n\n\nAs part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). 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Our eBike systems cater to a diverse range of bicycles, from mountain bikes to city cruisers, and we invite you to be part of this exciting journey!\n\n**Your Role:**\n\n\nAs an eBike Inside Technical Support Specialist, you will be the go\\-to expert for our bike dealers and end consumers, combining your love for cycling with your technical prowess. Your main responsibilities will include:\n\n* Providing exceptional technical and service\\-minded hotline support to bike dealers, ensuring they feel confident and supported.\n* Engaging with end consumers to address technical inquiries, general product support, and spare parts needs, all while sharing your enthusiasm for eBikes.\n* Troubleshooting and resolving technical or software\\-related issues with a positive attitude and a knack for problem\\-solving.\n* Making informed warranty decisions in line with company guidelines.\n* Documenting calls and cases in our Customer Relationship Management (CRM) tool, ensuring a seamless support experience.\n* Building and nurturing excellent customer relationships, making every interaction memorable.\n\n**What We Offer:**\n\n* Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.\n* Enjoy a full\\-time position with a long\\-term contract directly with Bosch Service Solutions, trial period is 1 month.\n* Work Monday to Friday –¡WEEKENDS FREE! This means more time for your adventures. We work 39 hours per week from 08:00AM to 05:00PM.\n* Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors.\n* Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.\n* Thrive in a fun, rewarding working environment that encourages creativity and innovation.\n* **Full training in Bosch eBike systems, including product portfolio, customer experience techniques, eBiking technologies, apps, and software. Get ready to learn a lot!**\n* Ride our e\\-bikes from time to time — the best way to test our products first hand.\n* Free psychological support in English or Spanish.\n* Weekly free fruit in the office to stay refreshed.\n* Access to private health insurance at a reduced price under Bosch’s insurance policy.\n* Annual Christmas box (this year may arrive late, but youll get it in december 2026\\).\n* 32 calendar days of paid holidays per year.\n* The total salary amounts to **€23,374\\.22 gross per year**, composed of a base salary (€17,458\\.94\\), language bonus (€1,519\\.68\\), two\\-language multiskill bonus (€379\\.92\\), French personal bonus (€1,139\\.76\\), eBike bonus (€1,437\\.96\\), and a performance bonus of up to €1,437\\.96 (subject to target achievement); **in addition**, €1\\.30 per remote\\-working day, €45\\.51 for each Spanish public holiday worked. All amounts are **gross**; **personal income tax and any other applicable taxes will be applied in accordance with Spanish law**.\n\n **Qualifications** \n\n* A hands\\-on attitude and eagerness to learn; no previous experience required!\n* Tech\\-savvy with a passion for all things related to eBikes and technology.\n* A people person who enjoys helping others and can effectively communicate with clients remotely.\n* Adventurous spirit who can balance a love for the outdoors with the responsibilities of an office job.\n* Fluency in French AND English is essential. Fluency in Spanish would be benefitial but it is not required. We have French trainers but most of the initial training is in English.\n* Based in Barcelona and possess a valid NIE number, Social security and a spanish IBAN bank account.\n* Available to work full\\-time.\n* Starting date for this vacancy is early February 2025\\.\n\n \n\n**Additional Information** **Join Us on This Adventure!**\n\n\nIf you’re ready to explore the latest technologies and shape the future of urban mobility with us, this is the perfect role for you! Embrace the lifestyle of an adventurer and a tech enthusiast, and enjoy the incredible freedom that comes with working from home. 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You must also be available to start the internship in **February 2026** and continue participating in the program until **June–July 2026**.\n\n\nJoin our team at the intersection of product management and customer experience innovation. As a Product \\& Customer Insights Intern, you’ll analyze customer feedback, support data, and product usage metrics to uncover actionable insights. You’ll collaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI\\-powered customer support solutions. 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Interest in the industrial and mechanical sectors, as well as motivation to learn, will be positively considered—even without prior work experience.\n* FIRST STAGE OF SECONDARY EDUCATION WITH DIPLOMA\n* Catalan (spoken: Advanced, written: Advanced)\n* Spanish (spoken: Advanced, written: Advanced)\n* Competencies / Knowledge: \\-Interest in the industrial and mechanical fields. \\-Motivation to learn a technical trade. \\-Responsibility and commitment to learning. \\-Ability to work in a team. \\-Punctuality and proactive attitude. \\-Respect for occupational safety and risk prevention regulations.\n\n\n \n* Temporary employment contract (12 months)\n* Full-time working hours\n* Additional relevant information: Working hours: 65% at the company (approx. 26 hours per week); 35% training (approx. 14 hours per week)","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766572467000","seoName":"APRENENT%2FA+DE+MECANITZACI%C3%93+%28CONTRACTE+ESPECIAL%29","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/en/city-sallent/cate-customer-service-call-center/aprenent%252fa%2Bde%2Bmecanitzaci%25c3%2593%2B%2528contracte%2Bespecial%2529-6484127589171512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ca7bf1f6-5ab2-474b-bcba-6c1066c0ad45","sid":"5ca71308-d0cc-4457-a4eb-cd5860842baf"},"attrParams":{"summary":null,"highLight":["Dual Training Program in Machining","Combining Work and Training for 1 Year","Opportunity to Learn a Technical Trade"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Manresa,Catalunya","unit":null}]},"addDate":1766572467903,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4068,4070","location":"Parc de les Maderes Dachs, Av. 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So why work at Kyndryl? 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We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single\\-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. \n\n\n\n \n\n**What You Can Expect**\n\nWith state\\-of\\-the\\-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well\\-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. 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