Administrative Assistant

Description

Administrative position for telephone and written customer service, including handling inquiries and resolving incidents. Basic proficiency in computer tools and management platforms is required, as well as availability for rotating shifts from 8:00 to 20:00, Monday through Sunday. Initially, the role is on-site to facilitate integration, followed by a hybrid work format. The working week consists of 40 hours, scheduled in daily 8-hour shifts. A temporary contract is offered for the first three months, with the possibility of permanent employment thereafter. Organizational skills, commitment, adaptability to various shifts, prior experience in customer service, and problem-solving ability are highly valued. Minimum one year of prior experience in contact center or telephone customer service environments, as well as customer service experience within the insurance sector (home, health, auto, life, etc.). Practical knowledge of CRM tools or customer management platforms is required. Vocational training at the Higher Technician (FP Grado Superior) level in Administration is required. Proficiency in Valencian or Catalan is required. Experience in mortgage administration will be considered an asset.