Level 2 Support Technician (100% on-site – Fraga, Huesca)

Description

Job Summary: We are seeking a Level 2 Support Technician to join a demanding IT environment, resolving complex technical incidents and providing end-user support. Key Points: 1. Resolution of complex technical incidents 2. End-user support 3. Demanding and international IT environment DESCRIPTION We are looking for a **Level 2 Support Technician** to join a demanding IT environment, where you will work on resolving complex technical incidents and providing end-user support. This is a permanent position with the end client, involving work in an international setting (English usage required). ### **Main Responsibilities** * Resolution of Level 2 incidents (hardware, software, networks, and corporate applications) * Escalation and coordination with Level 1 support team * Advanced diagnostics in Windows environments and end-user devices * Installation, configuration, and maintenance of devices and applications * Remote and on-site technical support * Ticket management and tracking using ITSM tools * Analysis of recurring incidents and proposal of improvements ### **Conditions** * Project in an international environment * 100% on-site work in Fraga (Huesca) * Immediate start * Direct hiring by the end client REQUIREMENTS * At least **2 years of experience** in technical support (Level 2) * Experience managing tickets using ITSM tools * Solid knowledge of: * Windows operating systems * Basic networking * Software installation and troubleshooting * English level **B1-B2** (technical interview will be conducted in English) ### **Preferred Qualifications** * Experience in corporate environments * Analytical skills and problem-solving ability * User orientation and teamwork