Data Center Operator / 24x7 User Support Specialist

Description

Job Summary: We are seeking a Data Center Operator / User Support Specialist to provide technical support and system management within a critical healthcare sector environment. Key Highlights: 1. User technical support and incident management 2. System monitoring and infrastructure management 3. Dynamic environment in the healthcare sector Barcelona (On-site – client's offices) Salary: up to €19,000 SBA Rotating 24x7 shifts (including weekends and public holidays) Job Description Through **IT Partner España**, we are looking for a **Data Center Operator / User Support Specialist** to join a major client in the **healthcare sector** in Barcelona. The selected candidate will provide technical user support and participate in system management and monitoring within a critical environment, working rotating 24x7 shifts. ️ Main Responsibilities **Help Desk / User Support** * Telephone support to users * Remote support for microcomputer and office productivity environments * Technical incident resolution **Incident Management** * Problem diagnosis and identification * Escalation to higher-level teams or vendors * Incident resolution and follow-up * Preparation of reports and notifications **Request Management** * Receiving and managing requests from other teams * Task analysis, prioritization, and tracking * Execution of assigned tasks **Infrastructure Support** * Monitoring of data centers and technical rooms * Access control * System monitoring and alert management Requirements **Education** * Medium-level Vocational Training in IT or equivalent **Technical Knowledge** * Microcomputer systems and incident resolution * User support (Help Desk / SAU) * Active Directory and Exchange (desirable) * System monitoring **Languages** * Catalan is mandatory (conversational level) **Other Requirements** * Availability to work rotating 24x7 shifts * Desirable: * Prior experience in support environments (Helpdesk/SAU) * SAP knowledge * Backup management * Virtualization (VMware) * Experience in the healthcare sector * ITIL v3 or v4 certification What We Are Looking For * Customer orientation and service mindset * Teamwork * Proactivity and problem-solving ability Location