Hasn’t it happened to everyone that the delivery person arrives just when you’re not home — you’re in the shower or in the middle of a meeting? From this universally shared frustration, Kanguro was born: a Barcelona-based startup currently experiencing rapid growth and international expansion. We are the intelligent Out-of-Home logistics operator: we manage a universal network of nearly 3\.000 Kanguro Points across 184 municipalities in Spain, Germany, France, and Portugal, with partnerships with carriers such as GLS, MRW, Amazon, UPS, and OnTime. Using AI, we reduce last-mile costs by 35%. AI is not just talk for us — it’s embedded in our DNA: we use it daily to operate more effectively and make better decisions. We are looking for our next Trainee Customer Service representative. **What will you do?** * Experience the full package lifecycle firsthand — from dispatch to final delivery to the customer. * Handle inquiries from end users, merchants, and B2B clients. * Identify friction points and propose real improvements (not just "learning by observation"). * Analyze quality KPIs (SLA, response times, resolution rates, etc.). * Serve as the bridge between Customer Service, Network, and Product teams. From day one, you’ll have real responsibility and access to internal tools, gaining direct insight into how customer experience is built at a fast-growing scale-up. **Who are we looking for?** More than prior experience, we value your attitude and motivation — though any previous exposure to customer service, operations, or logistics is definitely a plus! * Currently enrolled in an undergraduate or master’s degree program (Business Administration, Economics, Engineering, Logistics, Communications, Tourism, or related fields), eligible to sign a training agreement. * Curiosity, eagerness to learn, and comfort operating in dynamic environments. * Analytical skills and ease working with data. * Strong written and verbal communication abilities. * Fluent Spanish (mandatory); Catalan and intermediate English are a plus. **What do we offer?** * Firsthand learning in logistics, CX, and quality management. * Flexibility to coordinate with your studies. * Daily work with integrated AI-powered tools. * Pro-rated vacation days (1 day per month worked). * After completing the 6-month internship, a genuine opportunity to join the team permanently, subject to performance and business needs. * Once the role is consolidated, hybrid work model (1 day per week onsite). * Paid internship. You’ll work from our office in Sant Cugat, directly opposite Mirasol station (FGC): a bright, character-filled space in a close-knit, collaborative environment where your ideas are heard, coffee is always available, and you’ll feel like part of the team from day one. At Kanguro, we are innovative, transparent, passionate, and believe that together, we are stronger. If you’re motivated to learn in such an environment, this is the place for you. Interested? Send us your CV and a brief cover letter telling us who you are, why this role appeals to you, and your availability. Tag someone who’s looking for their first internship or share this post — you’ll help us find the right talent! \#Internship \#CustomerService \#Logistics \#LastMile \#Jobs \#Barcelona \#SantCugat \#Startup \#Trainee \#CustomerExperience \#SmartLogistics Work location: Hybrid remote work in Sant Cugat del Vallès, Barcelona province (Sant Cugat del Vallès)
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
