Service Support

Description

Job Description Summary STILL, a multinational company within the KION Group with over 100 years of history, possesses extensive experience as a leading supplier of counterbalanced forklift trucks, order-picking platforms, and industrial tractors, as well as the most innovative intralogistics systems. With approximately 9,000 employees, 6 production plants, 14 branches in Germany, 21 subsidiaries abroad, and a global network of suppliers comprising 240 distributors worldwide, STILL enjoys international success today. Our culture is guided by the shared KION Group values: integrity, collaboration, courage and excellence. As a technology innovation leader and pioneer in electric forklift trucks, we provide increasingly efficient solutions that meet our customers’ needs. Would you like to play a key role in the ever-evolving material handling industry? The STILL team awaits you. About the Company: STILL is a socially responsible company offering equal employment opportunities, promoting diversity and respect for differences within our organization. We do not tolerate any form of discrimination, harassment or aggression—verbal or physical, direct or indirect—against individuals or physical property. **We offer:** ============= We are seeking service-oriented, committed, dynamic, versatile individuals with ambition to grow professionally within the company. This is your opportunity to develop your career in a solid, internationally oriented technology company undergoing constant expansion, where anything is possible. Are you ready to grow your career with us? We offer: * Temporary vacancy * Stable incorporation into a leading company in its sector. * You will join a pleasant working environment with a committed team, where our core values are integrity, collaboration, courage and excellence. **Tasks and Qualifications:** ============================= **Mission:** Provide administrative support to the central brand team and key user specialists to ensure proper service operation for the Business Transformation implementation project. **Main Functions and Responsibilities:** * Ensure and update information in systems. * Internally redirect service requests and guarantee timely and accurate execution (corrective and preventive maintenance). * Register required documentation in internal and external information systems. * Transmit necessary documents to respective stakeholders. * Collaborate when documentation is incomplete and requires additional information. * Guarantee satisfactory end-to-end process compliance. * Collaborate with the BT and Brand departments to ensure smooth internal billing processes. * Request from stakeholders the required document management actions to guarantee service delivery, such as: * CAE (Enterprise Activity Coordination) applications processed. * Work orders issued. * Work orders executed. * Repair quotations. (Follow the repair approval process) **Education, Knowledge & Experience:** Administrative education, e.g., vocational training in administrative management or equivalent. * Advanced MS Office proficiency. * Prior experience managing information systems such as ERP/SAP and CRM is desirable. **Competencies & Skills:** * Communication skills to interact effectively with stakeholders at all levels. * Organizational ability. * Proactivity and planning capability. **Functions and Responsibilities Related to the Integrated Management System:** **Quality** Comply with quality performance standards and continuously improve internal processes. Ensure fulfillment of contractual, legal and quality requirements associated with processes, as defined in Process Sheets, Subprocesses, Instructions or any other documents specified in the Management System. Fulfill customer contractual requirements. Collaborate in identifying and resolving incidents. Report relevant management non-conformities to the QE Expert. **Environmental:** Comply with environmental performance standards and good HSE practices in office settings. Segregate waste generated in offices. **Health and Safety:** Apply internal HSE regulations for offices and client facilities according to their CAE PRL. Prevent and control job-related risks per the risk assessment. Forklift operator license if conducting demonstrations. Defensive driving for company vehicles.