Process Manager

Description

Job Description Process Manager Job Location: Palma de Mallorca Location Flexibility: Primary Location Only Req Id: 10470 Posting Start Date: 7/23/26 **Main Responsibilities:** * Collaborate with the Service Manager in coordinating and monitoring service delivery. * Participate in transformation initiatives and new projects to ensure their successful integration into operations. * Coordinate transition-to-production activities, ensuring that new solutions meet operational requirements before go-live. * Validate the availability of technical documentation, operational procedures, monitoring mechanisms, support plans, and knowledge transfer materials required for service delivery. * Coordinate communication among project teams, operations teams, and involved vendors. * Identify operational risks associated with new implementations and collaborate in defining mitigation plans. * Support the monitoring of incidents resulting from new deployments and drive continuous improvement actions. * Collaborate in the definition and monitoring of service performance indicators (KPIs and SLAs). * Promote process standardization and the continuous improvement of the operating model. **Mandatory Requirements** * Technical and Management Skills: Knowledge of IT service management frameworks (ITIL, COBIT or similar). * Experience in IT infrastructure operations and service management environments. * Understanding of infrastructure technologies, including systems, storage, virtualization, networking, end-user platforms, and monitoring tools, enabling effective assessment of the operational impact of new solutions and interaction with technical teams. * Knowledge of operational transition processes, change management, and release management. * Ability to define, interpret, and monitor service performance indicators (KPIs and SLAs). * **Experience valued especially:** * Integrating new services or projects into production environments. * Improving and standardizing operational processes. * Automating operational tasks. * Evolving support models and end-user service delivery. * Coordinating transition plans between project and operations teams, ensuring service continuity and quality during change processes. * Participating in complex managed services involving multiple vendors. **Personal Competencies** * Ability to coordinate multidisciplinary teams. * Excellent communication and stakeholder interaction skills, with the ability to interact effectively with clients, project managers, and technical teams. * Broad understanding of infrastructure services and a strong operational focus. * Ability to anticipate risks and facilitate problem resolution. * Results-oriented mindset, with a focus on service quality and continuous improvement. * Ability to operate effectively in complex environments involving multiple stakeholders. **Required Education** * Higher Vocational Training Diploma (Advanced Technical Diploma) in Information Technology, Telecommunications, or an equivalent qualification. **Required Experience** Minimum of 3 years of experience in infrastructure service management, IT operations, operational transition, technology solution deployment, or similar roles. * Relocation Supported: No Visa Sponsorship Approved: No ### **Main Responsibilities** * Collaborate with the Service Manager in coordinating and monitoring service delivery. * Participate in transformation initiatives and new projects to ensure their successful integration into operations. * Coordinate transition\-to\-production activities, ensuring that new solutions meet operational requirements before go\-live. * Validate the availability of technical documentation, operational procedures, monitoring mechanisms, support plans, and knowledge transfer materials required for service delivery. * Coordinate communication among project teams, operations teams, and involved vendors. * Identify operational risks associated with new implementations and collaborate in defining mitigation plans. * Support the monitoring of incidents resulting from new deployments and drive continuous improvement actions. * Collaborate in the definition and monitoring of service performance indicators (KPIs and SLAs). * Promote process standardization and the continuous improvement of the operating model. ### **Mandatory Requirements** #### **Technical and Management Skills** * Knowledge of IT service management frameworks (ITIL, COBIT, or similar). * Experience in IT infrastructure operations and service management environments. * Understanding of infrastructure technologies, including systems, storage, virtualization, networking, end\-user platforms, and monitoring tools, enabling effective assessment of the operational impact of new solutions and interaction with technical teams. * Knowledge of operational transition processes, change management, and release management. * Ability to define, interpret, and monitor service performance indicators (KPIs and SLAs). #### **Experience Valued** Particular consideration will be given to experience in: * Integrating new services or projects into production environments. * Improving and standardizing operational processes. * Automating operational tasks. * Evolving support models and end\-user service delivery. * Coordinating transition plans between project and operations teams, ensuring service continuity and quality during change processes. * Participating in complex managed services involving multiple vendors. ### **Personal Competencies** * Ability to coordinate multidisciplinary teams. * Excellent communication and stakeholder management skills, with the ability to interact effectively with clients, project managers, and technical teams. * Broad understanding of infrastructure services and a strong operational focus. * Ability to anticipate risks and facilitate problem resolution. * Results\-oriented mindset, with a focus on service quality and continuous improvement. * Ability to perform effectively in complex environments involving multiple stakeholders. ### **Required Education** * Higher Vocational Training Diploma (Advanced Technical Diploma) in Information Technology, Telecommunications, or an equivalent qualification. ### **Required Experience** * Minimum of 3 years of experience in infrastructure service management, IT operations, operational transition, technology solution deployment, or similar roles.