Customer Relations Manager (TEMPORARY REPLACEMENT)

Description

Job Summary: We are seeking a professional to handle customer complaints, ensuring accurate responses and maintaining high-quality customer service. Key Highlights: 1. Opportunity to join a stable and collaborative professional environment. 2. Flexible working hours that support work-life balance. 3. Hybrid work model for better organization and focus. **Description:** ---------------- Are you interested in a role where you can provide follow-up and solutions to customers? This is your chance to join a stable and collaborative team within a company with a well-established presence in the sector. **OUR OFFERING:** * Temporary replacement contract: An opportunity to join a professional environment, with potential for continuity depending on company evolution and needs. * Flexible working hours: You may start your shift between 8:00 a.m. and 10:00 a.m., and finish between 4:00 p.m. and 6:00 p.m., adjusting your schedule within a framework that supports work-life balance. * Hybrid work model: You will alternate remote work with on-site work, enabling better task organization and concentration. * On-site days will be at our headquarters in Llucmajor. * Travel tickets: Access to special rates for you, your family, and friends with our company and partner airlines. * Stable and collaborative work environment: You will join a team operating with clear procedures and smooth interdepartmental communication. **Your mission in this role** * You will contribute to the structured management of complaints, ensuring accurate, well-documented responses aligned with internal procedures. * Your work will be key to maintaining service quality, providing order, traceability, and professional responses to each customer. **Responsibilities:** * Resolve written complaints using CRM, GRAS, and reservation systems. * Manage compensation, documentation, and case tracking. * Coordinate information with other departments and propose improvements to customer service processes. **What will make you successful in this position:** * High level of written English: Enables you to draft clear, formal, and accurate responses for international customers. * Proficiency in computer tools: Essential for efficiently and accurately managing systems, documentation, and records. * Prior experience in customer service: Helps you understand common scenarios and respond professionally across diverse situations. * Ability to work methodically and precisely: Supports thorough case documentation, timely delivery, and appropriate case closure. **OUR COMMITMENT TO EQUALITY AND SUSTAINABILITY** We actively work to reduce our environmental and social impact, contributing to more prosperous and equitable communities. Through implementation of our Equal Opportunities Plan, diversity-related policies, and internal guidelines, we take concrete actions to eliminate barriers and promote inclusion at all levels—leveraging the richness that diversity brings to our success in the aviation industry.