SYSTEMS TECHNICIAN LEVEL 3

Description

**Description:** ---------------- At Macrosad, we are seeking a professional profile for the position of **Systems Technician Level 3** to strengthen our Systems, Networks, and Cybersecurity team. The selected candidate will be responsible for resolving high-complexity technical incidents, administering and evolving the technological infrastructure, analyzing recurring issues, and participating in projects aimed at improving, transforming, and securing the organization's systems. We seek a profile with strong technical capability, autonomy, service orientation, and experience working under structured IT service management processes. Key responsibilities include: * Managing, analyzing, and resolving **Level 3** incidents and support requests. * Diagnosing complex problems related to systems, networks, communications, security, and corporate services. * Administering Microsoft environments, especially Microsoft 365, Windows Server, Active Directory, Entra ID, and associated services. * Participating in the administration, maintenance, and monitoring of servers, networks, backups, and virtualization systems. * Conducting root cause analysis of recurring incidents and proposing corrective and preventive actions. * Escalating and coordinating incidents with manufacturers and technology providers. * Collaborating on implementation, migration, upgrade, and infrastructure improvement projects. * Creating and maintaining up-to-date technical documentation, procedures, and knowledge base. * Supervising compliance with service level agreements and internal procedures. * Providing technical support and serving as a reference for Level 1 and Level 2 support teams. * Participating in continuous improvement of IT service management processes. We offer: * Integration into a stable organization undergoing digital transformation. * Participation in strategic technology projects. * A professional environment focused on innovation and continuous improvement. * Work with Microsoft technologies, cloud, infrastructure, communications, and cybersecurity. * Employment conditions and remuneration commensurate with experience and expertise provided. * Working hours: Monday to Friday, 8:00–15:00, plus one afternoon per week of 3-hour remote work. * Workplace location: Geolit Science and Technology Park. Avda. de la Innovación, 3, Mengíbar (Jaén). ***Opportunity for growth with professional development, internal advancement, and an environment committed to work-life balance.*** ***Macrosad, a cooperative committed to gender equality.*** **Requirements:** --------------- * Higher Vocational Training in Networked Computer Systems Administration, Computer Engineering, Telecommunications, or equivalent qualification. Additional training in systems, networks, cybersecurity, cloud, and IT service management will be valued. * Minimum of 3 years’ professional experience in systems administration, advanced support, or equivalent roles. * Knowledge and experience in IT service management based on ITIL 4. * ITIL 4 Foundation certification or equivalent accreditation. * Experience resolving high-complexity technical incidents. * Advanced knowledge of Windows operating systems and Windows Server environments. * Experience with Active Directory, Group Policy, DNS, DHCP, and identity management. * Knowledge of Microsoft 365, Exchange Online, SharePoint, Teams, and Entra ID. * Knowledge of TCP/IP networking, VLANs, VPNs, routing, switching, and connectivity troubleshooting. * Experience with ticketing and incident management tools. **Desirable experience and knowledge:** * Experience with virtualization using VMware, Hyper-V, or equivalent technologies. * Knowledge of firewalls, security tools, and endpoint protection. * Experience in backup management, disaster recovery, and business continuity. * Knowledge of Azure and cloud services. * Experience with monitoring tools such as Zabbix, PRTG, Nagios, or similar. * Knowledge of PowerShell or other automation tools. * Experience managing devices via Microsoft Intune. * Knowledge of security regulations and standards such as ENS, ISO 27001, or the National Interoperability Framework. * Technical certifications from Microsoft, Cisco, VMware, Fortinet, or equivalent vendors