Spa & Gym Recepcionist

Description

**The place…** Located on Avenida Tibidabo, our third Casa in the city will include a state\-of\-the\-art gym, a full\-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space. **Job Purpose** As a Spa \& Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. **Main Duties** * Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. * Well\- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department. * Learn about all the different services and how much Soho House Gym \& Spa has to offer. * Maintain a clean, sanitary and safe environment: reception area. * Manage members lists, bookings Spa services and Booking personal training classes * Support, direct, solve problem in real\- time to ensure any guest related concerns are addressed straight away. * Build a positive relationships with members and guest. * Communicate and red flag any feedback to the management team. * Influence a fun and positive atmosphere by being approachable and professional. * Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. **Requirements** A successful Spa \& Gym Receptionist for Soho House will ideally have up to 2 years' experience in a busy high\-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success. * Strong attention to details * Excellent customer service * Fluent in English and Spanish * Organised and reliable Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast\-paced environment * Ability to understand and follow written and verbal instructions * Excellent interpersonal, communication and problem solving skills. **What we are offering?** * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food \& Drink, 7 days a week * Team Room Rates; Any Bedroom, Any House, $100 a night * Birthday Day Off * Discount on Cowshed products and Soho Home (up to 50%) * Cookhouse \& House Tonic: Our Cookhouse \& Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more