Junior OBS Support Technician

Description

Job Summary: We are seeking a Junior OBS Support Technician to join our team, performing support tasks for the administration and operation of tools, as well as registration and documentation. Key Highlights: 1. Opportunity for growth in IT operations and support. 2. Working with corporate tools and ITSM processes. 3. Collaboration with specialized teams. DESCRIPTION At GP DIGITAL, we are looking for a candidate for a public sector client. **Junior OBS Support Technician** -------------------------------- If you are taking your first steps in IT environments and wish to grow in **operations and support**, this position will allow you to work with **corporate tools, ITSM processes,** and specialized teams. We are seeking a **Junior Technician for support in the administration and operation of OBS tools**, executing procedural tasks, registration, documentation, and basic team support. **Conditions** --------------- * Permanent contract * Hybrid working model (1\-2 days on-site at client premises) * Work location: **Barcelona** * Full-time schedule **Your Responsibilities** --------------- * **Provide support for operational procedures** and basic administrative tasks related to service tools. * **Register, update, and track tasks, incidents, requests, and evidence.** * Collaborate on operational documentation and review of simple configurations. * **Escalate incidents** or queries following established procedures. * Work alongside the operations and technical specialist teams. * Participate in training initiatives and continuous improvement activities. REQUIREMENTS **Mandatory** ------------------ * **Minimum 1\-2 years of experience** in technical support or IT operations using management tools. * Ability to follow procedures and work with rigor. * Service orientation and strong communication skills. * Interest in technical development. * Basic knowledge of **ITSM processes.** * Advanced **Catalan** * **DFGS** or equivalent **Desirable** ------------ * Prior experience in support or operations environments within the public sector. * Familiarity with **ticketing tools.** * Basic knowledge of **service monitoring or administration.** * Teamwork capability and commitment to continuous learning. ### **What We Offer?** * Competitive salary based on experience * Permanent contract or option for freelance agreement * 22 working days of vacation * Flexible compensation plan: Health insurance, childcare vouchers, transportation vouchers * Training in Technology and Soft Skills * Referral program: €500 for each recommended candidate who joins us About us ... **Grupo Digital** We are an IT consultancy with a team of over 150 technology professionals, offering stable projects with leading national and international clients, developing solutions in application development, systems architecture, Artificial Intelligence, Cloud, Cybersecurity, Big Data, etc. More information on our website: **www.grupodigital.eu**