Summary: The Customer Service Representative supports the team's professional interactions with customers for order processing, complaint registration, and general information. Highlights: 1. Manage order receipt efficiently and ensure timely order processing 2. Act as first-level contact for customer orders, quotations, and complaints 3. Cooperate with Logistics and Field Sales to ensure consistent customer service **Date:** Feb 18, 2026 **Location:** Barcelona, ES **Company:** AkzoNobel **About AkzoNobel** Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long\-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together. For more information please visit www.akzonobel.com © 2024 Akzo Nobel N.V. All rights reserved. **Zona Franca** --------------- **Customer Service Representative** The main objective for the role will be to support and assure the Customer Service Team’s highly professional Interactions with customer associated with their order processing, complaint registration, general management and information required. **About the role** ------------------ * To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships. * Supports the order\-to\-cash process with excellence in order processing. * Registers and processes orders in the ERP system received via, electronic mail, phone or through other contact with the customer or associate. * Ensures order processing is handled correct and in full and is transferred to the Logistic teams and transport companies (logistics). * Raises issues in delivery and/or invoices process with Cluster Customer Service Manager. * Acts as first level contact with for customers for order receipt, quotations, answers to questions and in attempting to resolve complaints. * Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessels or direct to customers. * Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products). * Makes proposals for improvements on work processes to Cluster Customer Service manager and OTC Development Manager. * Completes registering / filing / archiving of customer service\-related documentation. * Assures cooperation between customer service and field sales force regarding administration of customers’ orders. * Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization. * Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS\&E standards and acts in compliance with all regulations. **About You** ------------- * Education: ESO, CFGM/CFGS * Experience in customer service department / facing customers * Fluent and able to work in Spanish, English and French. * Strong IT literacy, especially in all Microsoft office applications. Excel and outlook * SAP Knowledge * Strong client\-facing and communication skills * Problem\- solving * Proactivity **What we offer** ----------------- * Join a growing multinational company. * Stable project. * Professional and personal development in a dynamic environment. * Hybrid teleworking modality. * Dining room benefits. * Flexible remuneration. * Access to training platform. * Free parking and metro 5 minutes walking. * Paddle/tennis and football court free to use on site. \#LI\-NC1 \#LI\-Hybrid At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 51993