**Company Description** Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5\-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. **Job Description** Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following: * Oversee and resolve all guest communication in a professional and courteous manner. * Respond to all guests in a timely manner, ensure follow\-up with attention to detail. * Attend to the needs of guests and help them organize their accommodations while staying at the hotel. * Maintain high ethical standards and professionalism. **Qualifications** * Excellent communication and organization skills required. * Previous customer service experience required. * A high level of both Spanish and English, spoken and written, is essential. **Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.** **Additional Information** **What is in it for you:** * Competitive Salary and Benefits * Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe. * We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. * Opportunity to develop your talent and grow within your property and across the world!