Labor Support Agent - M/H/NB

Description

Job Summary: This position involves customer service, resolution of inquiries, incident collection, interpretation of collective agreements, payroll support, and labor procedure management. Key Highlights: 1. Customer service and resolution of questions regarding labor management. 2. Support in payroll preparation and labor procedure management. 3. Training in Labor Relations or Vocational Training (FP) in Administration and Finance. Cegid is the European leader in **cloud-based business management solutions** for the financial sector (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly changing world, Cegid and its **5\.000 employees** make it possible to help our 750\.000 customers unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do them for our customers. Thanks to this, we can confidently state that we work every day to shape their future, ours, and that of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. The offices are located in **Santander.** **What are your main objectives as a Labor Support Technical Agent?** You will be responsible for customer support services in the labor domain. As a Labor Support Technical Agent, you must: * **Customer service**: This function involves communicating effectively with users to understand and resolve their issues or questions related to labor management software. * **Resolution of advisors’ inquiries**: You are expected to assist labor advisors with specific queries, providing accurate information and guidance within the labor domain. * **Incident and error collection**: It is essential to document and report problems to improve management software. This requires an observant and analytical individual. * Interpretation and implementation of collective agreements: You must understand labor regulations to correctly implement collective agreements in management software. * **Payroll preparation support**: Assistance in creating payrolls using the company’s software, requiring knowledge of labor legislation. * **Labor procedure management**: Facilitate and guide users in utilizing the tool for managing various labor processes. * **University degree** in Labor Relations or a related field is essential to understand the technical and legal aspects of the role and/or Vocational Training (FP) in Administration and Finance. * **Payroll preparation**: Experience in preparing payrolls is crucial, as it is one of the primary responsibilities. * **Experience in advisory firms**: Prior experience working in labor advisory firms or similar roles provides the necessary practical expertise. * **Customer service**: Previous experience in customer service is fundamental, as interaction with users is a constant part of the job. Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, teamwork spirit, and commitment that will make the difference. Our Commitment At Cegid, the **diversity of our talent** is a valuable asset we cherish, recruiting based on your **skills** and your **potential** to learn and grow with us. We offer a professional environment where each person can fully develop and express their uniqueness in a free and safe setting. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all diversities**. Our Benefits \> Job stability \> Attractive **salary plan** \> Smart Work modality: **Flexibility** in working hours and option to work remotely \> Support for balancing personal and professional life \> Opportunity for growth within a multinational company offering an excellent **work environment** \> Career development and **training** programs tailored to your profile and professional development \> Summer intensive working schedule \> Diverse workplace: We champion diversity, **equality, and inclusion** \> **Referral** Program \> **Internal mobility** \> Other social benefits