**Main Responsibilities** * Act as the hotel’s ambassador, consistently embodying its culture, history, and quality standards. * Supervise and coordinate daily front office operations to ensure flawless service delivery. * Lead, train, and motivate the team, fostering a positive, customer-oriented work environment. * Monitor and optimize check-in, check-out, room assignment, and reservation management processes as needed. * Ensure personalized guest service throughout the entire stay, handling requests, incidents, and complaints effectively. * Guarantee compliance with LHW and Marbella Club quality standards. * Maintain smooth communication with other departments to ensure efficient operations. * Oversee guest account control, billing, foreign currency handling, and shift closures. * Conduct nightly audits when required. * Ensure the work area is well-maintained and promptly report any maintenance or cleaning issues. * Manage special requests: lost items, tourist information, translations, internal and external reservations. * Coordinate front office administrative tasks: emails, agency billing, commissions, statistics, and documentation. * Create staff schedules and plan departmental activities. * Promote continuous team training and the development of service standards. **Requirements** * Proven front office experience in luxury hotels; preferably within Leading Hotels of the World properties. * Excellent leadership, effective communication, and strong problem- and conflict-resolution skills. * Prior experience managing teams. * Proficiency in hotel management systems (Opera or other PMS). * Advanced English language skills; additional languages are an asset. * Service orientation, attention to detail, and commitment to the highest quality standards. * Positive, professional attitude aligned with Marbella Club values. * Strong organizational and operational management capabilities. * Flexibility, adaptability, and openness to change and new improvement ideas. * Proactivity and initiative in cultivating a positive work environment. * Teamwork, fairness, and professionalism in interactions with guests and colleagues. * Ability to train, develop, and motivate the team.