**Join our team at ADALIS INDUSTRIAL SOLUTIONS!** At **ADALIS**, part of the **EPI INDUSTRIES family of companies**, we have **70 years of experience** providing high-quality technical products and solutions to the industrial sector. We work with a **broad range of specialized, in-house products**, supporting the development and success of our customers. Location at our headquarters in **Lliçà de Vall.** **What will you do in this role?** We are looking for a person responsible for providing administrative and operational support, as well as handling customer inquiries and needs (preferably from **distribution or industrial material sectors**) through various communication channels such as phone and email. Your responsibilities include: * Managing incoming and outgoing calls, addressing questions, offering solutions, and ensuring customer satisfaction. * Handling and processing customer quotes, orders, and production requests via phone or other digital means, managing: pricing lists, prices, payment methods, general terms, and other applicable variables. * Handling and processing complaints, collections, and incidents, ensuring their resolution and closure. * Making cross\-selling and up\-selling proposals. * Keeping information updated by coordinating with different departments and individuals involved in customer service. * Analyzing customer data and indicators and deriving business actions accordingly. Prospecting. * In general, collaborating with the team and carrying out any additional activities related to the above to fulfill your mission. Your contribution will be essential in guaranteeing exceptional service and contributing to the success of our customers' projects. **What are we looking for?** * Experience in customer service and administrative management, preferably in the **industrial sector or technical materials distribution**. * Skills such as **organization, problem-solving, proactivity, and customer orientation** will be essential for our team. * Ability to effectively prioritize under pressure. * Knowledge of digital tools and CRM systems will be valued. **What do we offer?** We care about your stability and well-being, so we offer an **indefinite contract** and a working schedule with **flexible start and end times**, from Monday to Thursday **8:00 to 18:00** and Fridays **8:00 to 14:00\.** Additionally, you will enjoy other benefits such as: * **On-site dining service**. * **Life insurance from your first day**. * **Flexible compensation system**: includes medical insurance with Sanitas and childcare vouchers. **Why choose us?** ADALIS is not just a company: it's a family that fosters the professional and personal development of its members. Here, you'll find a dynamic environment focused on innovation and dedicated to delivering the best to both our customers and our team. **If you are passionate about customer service, familiar with the industrial sector, and seeking stability within a leading company, this is your opportunity.** **Apply now!** We're excited to meet you and tell you more!