Distrivet is looking for a Customer Service Administrator Are you passionate about delivering exceptional service and ensuring the best customer experience? Join our team at Distrivet, a leader in solutions for the veterinary and zoosanitary industry! Position Summary We are seeking a candidate with excellent communication skills, strong attention to detail, and a commitment to customer satisfaction. As a Customer Service Administrator, you will play a key role in managing inquiries, orders, and resolving incidents, ensuring a positive experience for our customers. Main Responsibilities: Customer Service and Communication * Respond to customer inquiries via phone, email, or chat regarding zoosanitary products, orders, pricing, and availability. * Provide product information, technical support, and guidance on proper usage. * Handle complaints, returns, and exchanges according to company policies. * Conduct follow-ups to ensure customer satisfaction. Order Management and Fulfillment * Process orders accurately and efficiently, ensuring timely deliveries. * Coordinate with sales, warehouse, and logistics teams to resolve issues. Record Keeping and Reporting * Record customer interactions and transactions in the CRM system. * Generate reports and analyze data to identify sales opportunities. Collaboration and Continuous Improvement * Work with internal teams (sales, marketing, operations) to optimize processes and enhance customer experience. Product Knowledge * Stay updated on products, industry trends, and applicable regulations. Requirements and Qualifications * Education: High school diploma or equivalent (university degree preferred). * Experience: Customer service in the zoosanitary, veterinary, or agricultural industry (desirable). * Languages: Intermediate English (additional languages are a plus). * Technical Skills: Proficiency in CRM, customer service software, and Microsoft Office (Excel). * Knowledge: Zoosanitary products and logistics processes (desirable). * Personal Skills: Problem-solving, empathy, organization, attention to detail, and teamwork. Location: Les Franqueses del Vallès Type of Contract: Permanent position with a three-month probation period. Do you identify with this profile? Apply now and become part of Distrivet! *Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Protected Veteran status, age, or any other characteristic protected by law.*