Student Support Technician

Description

At **UNIR** (Proeduca Group), we are looking for a **Student Support Manager** to join our **Student Support Team.** **What will you do?** * Provide personalized support to students through multiple channels: phone, email, and chat. * Manage and record all interactions in the CRM, ensuring efficient follow-up and excellence in service delivery. * Lead key administrative processes such as enrollments, document management, and incident resolution, guaranteeing a seamless experience for students. * Collaborate with other departments to optimize processes and improve student satisfaction. **What are we looking for?** * Exceptional communication skills—both oral and written—to connect clearly and empathetically with students. * University degree or higher vocational training. * Minimum 6 months of experience in telephone customer support environments handling high call volumes. * Passion for education and social impact, with a solution-oriented mindset and commitment to continuous improvement. **What do we offer?** A dynamic and collaborative environment where your work will have a direct impact on students’ lives. The opportunity to be part of a major international expansion project and integrate into a highly qualified team with an excellent working atmosphere. **We currently have two positions open:** **Part-time (temporary maternity cover):** Mon–Thu, 6:00–10:00 PM | Fri, 5:00–8:00 PM. **Full-time:** Mon–Tue, 12:15–9:00 PM | Wed–Thu–Fri, 12:30–9:00 PM. Please indicate in your application the schedule option that best suits you. Hybrid work model (50%–50%) starting from month six. Offices located in Pozuelo de Alarcón, just 3 minutes from Pozuelo Renfe station. Flexible compensation plan, employee discount portal, and an attractive vacation package (26 working days + 4 personal days). Access to outstanding professional development opportunities, including an 80% discount on UNIR degree programs. If this profile resonates with you and you wish to join a team transforming lives through education, don’t hesitate to apply! *The EDUCATIONAL GROUP is firmly committed to equal opportunities and diversity, thereby creating an environment free from any form of discrimination.* \#LI\-MV1