**If you've ever worn glasses, you already know us.** We are the world leaders in the design, manufacturing, and distribution of sunglasses, optical frames, and ophthalmic lenses. In over 150 countries, we offer our industrial partners access to a global platform of high-quality vision care products, iconic brands loved by consumers, and a network delivering premium vision care, best-in-class shopping experiences, and leading e-commerce platforms. Join our global community of more than 190\.000 dedicated employees worldwide driving the transformation of the eyewear and vision care industry. Learn more by following us on LinkedIn. **Your \#FutureInSight with EssilorLuxottica** Are you ready to pioneer new frontiers, foster inclusion and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us to redefine the boundaries of what's possible. **Job Mission** Ensure and manage customer service in accordance with the qualitative and quantitative customer service standards set by the company. Key Responsibilities * Answering calls to manage orders and/or incidents * Resolving specific incidents by providing requested information to customers via telephone and/or telecommunication channels, acting as an information and assistance resource for customers while ensuring compliance with the company's established customer service policies * Making outbound calls to customers (non-sales) * Performing administrative tasks related to managing received incidents and/or inquiries * Internal communication with other company departments Technical Competencies * Excellent communication skills * Results- and customer-oriented * Strong assertiveness and empathy * Positive attitude and teamwork * High levels of humility, integrity, and ethics * Problem-solving ability * Minimum 1 year of experience in customer service * Experience in the optical sector is highly valued Additional Information: * Offices located in Madrid (Calle Manuel Tovar 18, CP 28034\) * Working hours: **40 hours per week**, Monday to Friday, scheduled weekly as follows: (9 a.m. to 6 p.m., 10 a.m. to 7 p.m., and 12 p.m. to 9 p.m.). These shifts will be organized on a rotating basis by the department manager. * Hybrid work position (3 days in office \- 2 days remote) * During the first month of employment, full in-office attendance is required to ensure adequate training Academic Qualifications * Compulsory Secondary Education (ESO), Vocational Training (Grado Medio), or higher * SAP knowledge is a plus * Proficiency in Excel Languages * Spanish (native or advanced) **Our Commitment to Diversity, Equity, and Inclusion** We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to everyone, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
