Level 1 Support Technician with Cybersecurity Knowledge

Description

Job Summary: Izertis is seeking a Level 1 Support Technician with Cybersecurity knowledge to resolve tickets and manage identities. Key Highlights: 1. Ticket resolution and identity management 2. Knowledge of Cybersecurity, NETWORKS, ZSCALER, ORACLE DBMS 3. Full-time position within a digital transformation team Location Tres Cantos Category Information Technology and Telecommunications Subcategory Helpdesk Sector Information Technology and Services Working Hours Full-time Work Modality Hybrid Professional Level Employee Department Information Technology ### **Description** At Izertis, we are looking to expand our team by hiring a **Level 1 Support Technician with Cybersecurity Knowledge.** **What Are We Looking For?** Ticket resolution (REMEDY), handling internal and external customer requests/incidents Identity management (user accounts and passwords) Online fraud prevention (URL blocking) Remote user access (ZSCALER, VPN) Digital certificates for users, websites, servers, etc. Data modeling Application user management and architecture Access to NASS resources Required Knowledge: NETWORKS ZSCALER ORACLE DBMS LDAP NOTES IDM **Where Would You Be Based for This Role?** Madrid (Tres Cantos) **What Can We Offer You?** Indefinite-term contract Working hours: Monday–Thursday, 08:00–17:00; Friday, 08:00–15:00 (one person works Monday–Thursday, 09:00–18:00, to cover the extra hour required to sustain Environment Support tasks) Fully remote work on alternating weeks, once you are familiar with the infrastructure and have autonomy to perform tasks independently. Summer working schedule runs from the week of June 15 to the week of September 15. Flexible compensation package enabling enrollment in medical insurance, meal vouchers, childcare vouchers, or transportation vouchers. Free English classes to improve your current level or further develop your language skills. 22 working days of vacation plus your birthday as an additional day off. **About Izertis** At Izertis, we drive digital transformation for enterprises, organizations, and individuals through tailored, innovative, and impactful technology solutions. Founded in 1996, approaching 30 years of history and listed on the BME Continuous Market, Izertis has established itself among the top 1000 fastest-growing companies across European countries. Currently, we have over 2\.300 professionals distributed across offices in Europe, the Americas, and Africa, serving clients in more than 50 countries with a broad portfolio of solutions including: Software Engineering; Consultancy \& Governance; Cloud \& Infrastructure; Cybersecurity; AI \& Data \& Emerging Technologies; CX \& Business Solutions; and other technologies enabling transformation processes. Would you like to join our team? If so, don’t hesitate to apply so our Talent team can get to know you! Also, remember to explore other opportunities that may interest you in the job openings section of our website: https://www.izertis.com/es/talento