Job Summary: Caser Servicios is seeking a Support Analyst to develop, coordinate, implement, and certify IT projects and services for dental clinics and medical centers. Key Responsibilities: 1. Manages cases, incidents, and changes in applications. 2. Provides support to manufacturers of medical equipment. 3. Coordinates business initiatives for the implementation of assistive technologies. Join Caser Servicios and grow with us! **Who are we?** **Caser Servicios**, part of the **Helvetia Group**, is a solid and continuously evolving group specialized in delivering **high-quality** services focused on wellbeing and **comprehensive care** for people. Additionally, we provide **specialized technical services**, including **comprehensive facility maintenance**, **fire prevention and protection**, as well as **space renovations and adaptations**, tailored to each client’s specific needs. Our activities span multiple sectors through leading brands such as **Caser Residencial, Hospitales Parque, Caser Dental, CaserVet, Acierta, TH Mantenimiento, and SPV**. **What are we looking for?** Caser Servicios seeks to incorporate a Support Analyst into our central offices located on Avenida de Burgos (Madrid). Reporting directly to the Hospital and Healthcare IT Directorate, your mission will be to develop, coordinate, implement, and certify the IT projects, applications, and services managed by this Directorate within dental clinics and medical centers. Key responsibilities include: * Managing cases, incidents, queries, and changes in applications under your scope of responsibility. * Providing support to manufacturers of medical equipment. * Coordinating business initiatives for the implementation of assistive technologies. * Coordinating with corporate services, security, systems, operations, etc. * Contributing to the proper execution and launch of assigned IT projects outlined in the Systems Plan. **What do we offer?** * Indefinite contract. * Full-time position with a hybrid work model: two days per week working remotely, flexible start times (7:30 a.m. to 10:00 a.m.) and end times (4:00 p.m. to 7:00 p.m.), and an intensive work schedule during summer months. * Competitive salary. * A close-knit and committed team offering a positive work environment where your contributions truly make a difference. **Benefits:** * Opportunities for growth and stability, with continuous training to support your professional development. * Insurance discounts. * Guidance, advisory, and support services related to dependency and disability for employees and their families, provided by the Caser Foundation. * Degree, Technical or Higher Engineering in Computer Science or equivalent qualification. * Knowledge of IT systems, servers, storage, databases, connectivity, communications, IP telephony, workstations, etc. * Familiarity with healthcare IT environments and related systems, including connectivity of common medical equipment used in healthcare, dental, and virtual socio-healthcare service settings. * Experience performing similar duties, participating in requirements definition, managing hardware and software lifecycles, liaising with vendors, and at least one year coordinating IT projects in the specified domain. * English proficiency at B2/C1 level is desirable. At Caser Servicios, we guarantee equal opportunities, promoting talent development based exclusively on individuals’ capabilities and competencies required for their roles. **If you wish to join a solid, values-driven project focused on helping people, Caser Servicios is waiting for you. Apply now and let’s grow together!** **\#TeamHelvetia \#WeAreLookingForYourTalent \#ReadyForYou**