We are seeking a responsible and customer-oriented individual to manage customer service and ensure the smooth operation of our gaming salon, guaranteeing compliance with regulations and delivering an excellent experience for our customers. **Main Responsibilities** * In-salon customer service, professionally and courteously addressing inquiries and concerns. * Access control and verification of legal requirements (age, identification, capacity limits). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: processing payments, giving change, and managing cash flow. * Monitoring regulatory compliance and responding to incidents. * Assisting with opening, closing, and maintaining order and cleanliness of the premises. **Requirements** * Experience in customer service (experience in gaming, hospitality, or retail is advantageous). * Strong communication skills and ability to manage conflicts. * Basic cash-handling and computer literacy. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Training in customer service. * Observational skills and ability to detect risky behaviors. * Teamwork orientation and proactivity. **We Offer** * Permanent contract and competitive salary. * Initial and ongoing training. * A professional environment focused on security. * Opportunities for internal career growth.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
