IT Support Technician

Description

Job Summary: We are seeking an Advanced Junior IT Support Technician to provide user technical support, administer systems, networks, and IT infrastructure, and manage incidents. Key Highlights: 1. User technical support and incident management. 2. System, network, and IT infrastructure administration. 3. Preventive and corrective maintenance of IT infrastructure. **Who Are We?** Higuerón Resort is a real estate investment company specializing in hotel development and the management of leisure and wellness facilities. Responding to the needs and desires of Higuerón residents, the resort provides high-end facilities and services designed to foster a unique lifestyle that enriches the community. What is our mission? The Higuerón Resort team is united by an unwavering ambition to pursue the unimaginable. We look beyond conventional boundaries and break barriers to establish new standards for our industry, our customers, our communities, and ourselves. **What Are We Looking For?** We seek to hire an **Advanced Junior IT Support Technician** to join our Technology team, providing user technical support and collaborating on system, network, and IT infrastructure administration. **Main Responsibilities** * User technical support and **incident management via ticketing system**. * Administration of **Microsoft Windows, Office 365 suite (email, domains, etc.), Active Directory, and Azure AD**. * Management of **virtualized environments (Proxmox)**, corporate backups, and antivirus solutions. * Administration and maintenance of **LAN networks, VPNs, and Internet connectivity**. * Configuration of **firewalls, switches, and access points** (WatchGuard, Cisco, Netgear, TP\-Link, Ubiquiti). * Installation and maintenance of **computers, printers, and mobile devices**. * Management of **Microsoft 365, SharePoint, and access permissions**. * Preventive and corrective maintenance of IT infrastructure. **Requirements** * Technical education in **Systems, Networks, or related fields**. * **+2 years of experience** in technical support / Service Desk. * Knowledge of **TCP/IP, LAN, VPN, WIFI**. * Experience with **ticketing tools**. * English proficiency sufficient for user support. * **On-site work**. **Desirable** * Experience in the **hospitality, tourism, or retail (POS) sectors**. * Knowledge of **IT security and device encryption**. We seek a **proactive, solution-oriented, and service-focused individual** to join our dynamic technology team. **We Offer** \- Permanent contract \- Full-time position \- Dynamic and multidisciplinary work environment offering learning and growth opportunities. \- Discounts at our dining establishments. \- Reduced rates at Higuerón SportClub, our fitness and wellness center spanning over 700 m². Join us and become part of an outstanding team! We’re excited to meet you — will you miss this opportunity? Job Type: Full-time, Permanent Contract Work Location: On-site