Home Care Coordination Assistant

Description

Job Summary: This Home Care Coordination Assistant role focuses on the operational and administrative management of home care services, ensuring continuity and quality of user care. Key Highlights: 1. Operational and administrative management of home care services 2. Logistical coordination, smooth communication, and incident resolution 3. Work environment that prioritizes teamwork and attention to detail The Home Care Coordination Assistant position operates within the home care service, focusing on operational and administrative support for direct care delivery. It involves close collaboration with auxiliary staff and users to ensure service continuity and quality. Key responsibilities include resolving daily incidents, maintaining smooth communication among all parties, and supporting critical administrative processes essential to center operations. Specific responsibilities include preparing and managing the substitute staffing schedule to cover auxiliary staff absences—a task requiring both planning and agility in responding to unforeseen events. Continuous telephone communication is also conducted with auxiliary staff and users to notify, confirm visits, and resolve immediate queries or incidents. Another key area involves collecting and organizing data required for billing and productivity metric calculations, thereby contributing to team performance monitoring. The role includes other similar administrative functions, such as participation in recruitment processes, payroll settlements, and management of working hour adjustments. The work environment is a day center located in Fuenlabrada, Madrid, where teamwork and attention to detail are prioritized. No direct clinical care is required; instead, the role centers on logistical and administrative coordination that underpins service operations—ensuring optimal resource allocation and precise, confidential information handling. A university degree in Social Work or equivalent, recognized in Spain or officially homologated for Spanish territory, is required. Experience in similar roles will be valued, as will a disability certificate of 33% or higher, officially recognized incapacity, or official documentation certifying membership in a vulnerable group.