Hotel Receptionist

Description

**.bloque\-de\-separacion\-oferta { margin\-top:** 10px; } **Published on:** 22 Jul 2026 **Category:** Hotels **Brand:** Only YOU Hotels **City:** Madrid **Department:** Reception/Guest Service/Concierge **Contract Type:** Permanent **.savesearch { margin\-top:** 400px !important; } @media (min\-width: 2000px) { .savesearch { padding\-top: 100px !important; /\* Adjust this value as needed \*/ white\-space: nowrap; } } /\* Apply larger top margin if screen width exceeds 1500px \*/ @media (min\-width: 1400px) { .savesearch { margin\-top: 500px !important; /\* Adjust this value as needed \*/ white\-space: nowrap; } } .columnizedSearchForm { display: none; } /\*.container\-fluid { margin\-top: 900px !important; z\-index: 1; position: absolute; }\*/ .imagen\-banner { border\-radius: 40px; position: absolute; top: 150px; left: 10%; right: 10%; width: calc(100% \- 20%); max\-width: 1800px; height: auto; /\* Let image adjust height automatically \*/ object\-fit: contain; /\* Preserve image aspect ratio \*/ } @media (min\-width: 821px) and (max\-width: 1300px) { .imagen\-banner { border\-radius: 25px; position: absolute; top: 150px; left: 5px; right: 5px; width: calc(100% \- 1%); max\-width: 1800px; height: auto; object\-fit: contain; } .savesearch { margin\-top: 400px !important; white\-space: nowrap; } } @media (min\-width: 600px) and (max\-width: 820px) { .imagen\-banner { border\-radius: 25px; position: absolute; top: 150px; left: 5px; right: 5px; width: calc(100% \- 1%); max\-width: 1800px; height: auto; object\-fit: contain; } .savesearch { margin\-top: 300px !important; white\-space: nowrap; } } @media (max\-width: 600px) { .imagen\-banner { border\-radius: 10px; position: absolute; top: 150px; left: 5px; right: 5px; width: calc(100% \- 1%); max\-width: 1800px; height: auto; object\-fit: contain; } .savesearch { margin\-top: 200px !important; } } Hotel Receptionist Job Mission Perform, control, and monitor all tasks carried out within the Reception Department in a qualified and responsible manner: organize, lead, and coordinate the work of the staff under supervision; direct, supervise, and plan all departmental activities; act as Acting Head of Reception in the absence of the latter. Profile Requirements Education / Qualifications (specify legal requirements for the role): Bachelor’s Degree in Tourism. Prior experience and knowledge: Minimum 3 years’ experience. Advanced English proficiency and a third language. Proficient user-level knowledge of Word, Excel, and hotel management software. Main Functions and Responsibilities Address and resolve customer complaints and claims. Plan and allocate human and material resources effectively. Collaborate with the Hotel Director and substitute for them during their absence, exercising the authority delegated by them. Review and maintain up-to-date occupancy and sales records. Carry out assigned tasks promptly, diligently, and securely. Understand the Integrated Policy on Quality, Environment, and Occupational Health & Safety. Be familiar with the company’s general objectives and those specific to the establishment, communicate them to staff, and involve them in achieving these goals. Ensure maximum guest satisfaction throughout their stay. Possess thorough knowledge of hotel facilities and the destination. Attend regular departmental meetings. Inform management of incidents and developments. Know and comply with internal regulations and, at all times, act in accordance with instructions received from superiors and professional expertise. Understand applicable hygiene and sanitation regulations and APPCC prerequisites relevant to the department. Perform any other duties assigned by the immediate supervisor. Manage and achieve the department’s annual budget, etc. Direct, supervise, and plan all departmental and staff-related activities. Communicate rules and instructions issued by the immediate supervisor. Collaborate with management and other departments. Manage and objectively evaluate subordinates in accordance with established procedures. Understand, participate in, and engage department staff in corporate training plans, identify training needs, and propose concrete actions. **.buttontextaeddbb83cc96cea6 a{ border:** 1px solid transparent; } .buttontextaeddbb83cc96cea6 a: focus{ border: 1px dashed \#5B94FF !important; outline: none !important; } All selection processes conducted by PALLADIUM HOTEL GROUP comply with current data protection legislation. Your personal data will be processed efficiently, proportionally, and responsibly, strictly adhering to Regulation (EU) 679/2016 General Data Protection Regulation (“GDPR”) and all other applicable legislation. By applying to this vacancy, you acknowledge and consent to the processing of the personal data you have voluntarily provided via this platform. PALLADIUM GESTIÓN S.L.U., as the data controller, will process your data to manage your application and enable your participation in selection processes across any company within PALLADIUM HOTEL GROUP, for pre-contractual measures or the intention to enter into an employment contract. As this job offer may relate to any hotel operated by PALLADIUM HOTEL GROUP, your personal data may be shared with the hotel’s owning company and, where applicable, subject to international data transfers. You may consult the extended information regarding the processing of your data — including how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability — in the Palladium Talent Privacy Policy.