Receptionist

Description

Job Summary: You are passionate about interacting with people and enjoy making others feel welcome in a dynamic environment where every day is different—greeting, accompanying, and informing guests. Key Highlights: 1. Opportunity to join a close-knit and professional team. 2. Each guest leaves with a unique memory. 3. Opportunities for training and professional growth. Would you like to work in an environment where every day is different? Are you passionate about interacting with people and enjoy making others feel welcome? Do you speak multiple languages and would like to use them daily? **Why this position?** This role offers you the opportunity to join a close-knit and professional team, where your role will be pivotal in warmly welcoming, accompanying, and informing our guests with empathy, kindness, and a solution-oriented attitude. We want every guest to leave with a unique memory—and you will be the one who greets them, listens, guides them, and ensures their stay is simply unforgettable. **Your main responsibilities and challenges will include:** * Greeting guests upon arrival at the accommodation, providing a warm welcome, and assisting them with registration and check\-in. * Managing accommodation reservations, verifying availability, and making necessary changes to bookings. * Providing information about accommodation facilities, available services, local attractions, transportation options, cross-selling, and other details of interest to guests. * Processing guest payments during their stay, as well as closing invoices. * Handling special guest requests—such as specific room assignments or additional services—and resolving any complaints or issues they may encounter during their stay. * Ensuring the reception area remains clean, tidy, and well-presented at all times. * Answering incoming phone calls, responding to email inquiries, and efficiently managing the accommodation’s correspondence. * Collaborating closely with other departments within the accommodation to ensure a positive guest experience and efficient establishment operations. * Maintaining records of guest arrivals and departures, reservations, and special requests to ensure all relevant information is readily available to accommodation staff. **What we offer:** * **Contract type**: Temporary replacement * **Working hours**: Monday to Sunday, with two days off per week. Rotating shifts: mornings and afternoons * **Work schedule**: Full-time * **Salary**: €1,500–€1,600 gross per month, paid in 14 installments, pro-rated according to hours worked. * **Benefits package**: Flexible compensation, daily buffet (€5.50), Open House Day—and more! * Opportunities for training and professional growth. * The chance to continue developing in an environment that values collaboration and innovation—where you can contribute ideas and lead projects within a dynamic team. **Let the adventure begin!** **To be eligible for this position, you must:** * Hold a Tourism qualification (Diploma, Vocational Training Intermediate or Advanced Level) or have equivalent experience in a similar role. * Languages: Spanish, Catalan, and English (advanced level of oral and written comprehension and expression).