Project Manager

Description

**Are you looking to develop your talent and find a place where your efforts are recognized? We offer you a dynamic, approachable, and forward-looking environment. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our top priorities. At El Corte Inglés, our work is a shared passion.** **The project awaiting you.** You will join a growing team within an innovative area with strong ties to technology, driving the transformation of contact center operations. Your mission will be to identify and define the best technological solutions applicable to processes, coordinating Technology, Customer Experience, and various Process Owners to ensure their correct implementation and delivery. **Key responsibilities and requirements.** **Key responsibilities** * Analyze and document contact center operational processes, identifying opportunities for improvement and transformation * Identify, evaluate, and define technological solutions to optimize processes and enhance customer experience * Coordinate across different involved teams, ensuring progress and proper execution of initiatives * Actively participate in pretesting and validation of solutions prior to implementation * Define and monitor KPIs to measure the impact and results of initiatives * Track and control project-related budgets * Ensure timely delivery of initiatives, maintaining focus on objectives, deadlines, and outcomes * Provide creative and innovative perspectives to develop new solutions and ways of working **Requirements** * Proven experience in roles related to transformation, processes, technology, or project management—preferably within medium-to-large enterprises * Knowledge of CRM and/or Artificial Intelligence * Strong results orientation, execution capability, and data-driven decision-making * Excellent organizational, planning, and work-structuring skills * Strong communication and interpersonal skills to collaborate and coordinate effectively with multiple stakeholders * Genuine interest in and passion for technology and its application to process improvement **We offer a variety of social benefits contributing to your well-being.** * Exclusive discounts and financing options. * Life insurance. * Corporate University. * Continuous training for professional development. * Educational assistance for employees’ children. * In-house medical service. * Flexible compensation plan. **If this position interests you, we invite you to apply—your experience could be highly valuable to us. At our company, everyone is welcome.**