About the Position: Knowledge Transfer Coordinator We are looking for a **Knowledge Transfer Coordinator (ETC)** who wants to lead, in a close and practical way, how knowledge about applications and procedures is shared across offices and teams. **What do we need?** * University degree: **Bachelor’s, Engineer or Master’s Degree**, preferably in Law, officially recognized in Spain if obtained abroad. * Advanced-level office software training. Experience * In team management. * In procedural management or similar contexts. **What will your day-to-day look like?** Your role will be key to ensuring knowledge does not remain in the hands of just a few, but reaches those who need it across offices—organized, clear, and useful. Your main responsibilities will be: * Resolving, together with OIS/TAIS profiles, daily questions regarding application usage, providing close and understandable support. * Handling non-technical tickets, helping interpret procedures and correctly use tools. * Coordinating knowledge transfer activities at offices (sessions, brief trainings, reminders), tracking progress and reporting results. * Providing logistical support to participants in sessions: scheduling, materials, access credentials, attendance tracking, etc. This is a role for someone organized, didactic, and highly diplomatic—who enjoys seeing teams gain confidence and autonomy. And **what do we offer you?** * A stable, high-visibility project focused on supporting key user profiles within a large-scale user support service. * Indefinite contract, full-time schedule, and a **flexible working hours model from ***7.00 to 20.00 hours***, allowing you to take advantage of less conventional time slots to balance personal commitments and free time. * Shift planning with advance notice, so you can calmly organize your life outside work. * English classes, support for certifications (e.g., ITIL), and a career development plan that nurtures both your technical growth and your user-facing skills. * Private health insurance with no co-payments, competitive salary