**Company Description** **MSX International** has been a trusted partner to leading vehicle manufacturers and their dealers worldwide for over 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage their operations across various areas. Leveraging our global teams, industry expertise, and technological capabilities, we design and deliver customized, sustainable, and innovative solutions and services that help our clients optimize their operations and delight their customers. **Job Description** We are seeking a professional with **solid knowledge/experience in the Automotive After-Sales area**, who is proficient in **workshop and service reception operations**, and comfortable working with **digital tools**. **What will you do in this role?** * **Analyze the current state** of the dealership/workshop (after-sales lead management, replacement vehicles, customer reception, workshop scheduling, vehicle deliveries, etc.) **to identify improvement opportunities**; * **Train** dealership staff (service advisors, workshop managers, parts departments, etc.) **during implementation of new procedures and tools**; * Serve as the **primary point of contact** for clarifying questions and ensuring **continuous evolution** of operational procedures. **Requirements** **What we’re looking for:** * **Preferred:** University degree; * **Essential: Experience in the automotive sector within the after-sales area**, particularly at dealerships or workshops (official or independent), in roles such as service advisor, workshop manager, or similar; * Advanced proficiency in office software (Excel, PowerPoint, etc.) and familiarity with common digital applications used in after-sales operations; * A quick-thinking, solution-oriented, customer-focused, proactive individual with strong communication and influencing skills (you know how to persuade using data and sound arguments); * **Willingness and ability to travel frequently across the country** to visit various dealerships and workshops. **Additional Information** MSX is an equal opportunity employer and actively encourages applications from qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. As participants in the Disability Confident scheme, we guarantee interviews for all disabled candidates who meet the minimum criteria for the vacancy.